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Your NHS Referrals


2 Week Wait referrals 

If your doctor or nurse want you to be seen urgently 'to rule out the possibility of cancer'

  • you should be given a '2 Week Wait Form'  in your appointment which explains what happens next. 
  • we will make a '2 Week Wait' electronic referral direct the to the hospital within 1 working day. 
  • the hospital should contact you within a few days. 

If you do not hear from the hospital about an appointment within one week please speak to the Secretaries at Charter Medical Centre: 

Telephone our Direct Dial Referral Line  01273 224867


NHS Services you can refer yourself to:

Visit their Physiotherapy page for FAQs and Expert Advice about: Achilles Tendon pain, Ankle Sprain, Frozen Shoulder, Hip Osteoarthritis, Knee Osteoarthritis, Low Back Pain, Neck Pain, Plantar Fasiitis, Shoulder Impingement, Shoulder Pain, Tennis Elbow, Wrist Sprain

(you can also Telephone the MSK Service direct on 0300 303 8063 - Monday – Friday 9am till 7pm)

Visit their Hand and Wrist Service page for FAQs and Expert Advice about your hand / wrist condition. 

(you can also Telephone the MSK Service direct on 0300 303 8063 - Monday – Friday 9am till 7pm)


NHS Referrals to services led by hospital consultants  0203 824 2001

We will refer you to a Referral Management Service (RMS) run by Optum. 

RMS will check that the referral has all the information needed and meets local criteria. 

RMS will then telephone you to arrange your appointment.  If they are unable to contact you they will book an appointment for you on the NHS e-Referral system.    

RMS will send you a BOOKING LETTER with details of your appointment, and how to change it if you want to. 

If you have not received your BOOKING LETTER within 3 weeks contact Optum: 

Freephone 0800 031 6639 or Local Number 0203 824 2001

If RMS say that they did not receive a referral for you please speak to the Secretaries at Charter Medical Centre: 

Telephone our Direct Dial Referral Line  01273 224867


NHS e-Referral Service  

  • Your Booking Letter will contain a Booking Reference Number, and RMS will also send you a Password
  • With your Booking Reference Number and Password you can manage your referral online. 
  • You can check, change, or cancel your appointment, and cancel your referral. 
  • Go to NHS e-Referral Service Log-In
  • For more information read:  NHS e-Referral Service leaflet

If you are having difficulty using the e-Referral Service, please speak to the Secretaries at Charter Medical Centre 

Telephone our Direct Dial Referral Line  01273 224867


NHS Referrals to services provided by HERE (Care Unbound Limited)  0300 303 0500

  • Brighton and Hove Memory Assessment Service
  • Brighton and Hove Wellbeing Service - a mental health service for people of all ages (4yrs+) in Brighton and Hove.
  • Diabetes Care For You -  for people in Sussex with Type 1 and Type 2 diabetes 
  • Sussex MSK Partnership Central -  help for people who are being treated for musculoskeletal (MSK) conditions – the conditions which affect your muscles, joints or bones.  Including: Pain Management, Rheumatology, Podiatry, Physiotherapy

If you have not heard from HERE within 10 working days please contact the HERE booking team;

Telephone: 0300 303 0500 

Email: info@hereweare.org.uk

If HERE say that they did not receive a referral for you please speak to the Secretaries at Charter Medical Centre: 

Telephone our Direct Dial Referral Line  01273 224867


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