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Patient Partner 24/7 Automated Telephone system.  

You can now book / check /change / and cancel appointments using just the buttons on your telephone - you do not need a PIN.   Telephone the surgery day or night and choose Option 1.  If you also follow our instructions to create a Patient Partner PIN you will be able to use the system to order repeat prescriptions.


Identity Documents

Electronic Prescriptions  - please sign up

Ask Reception, or your Pharmacist / Dispensing Appliance Contractor for a Nomination form 

Click here for more information: eps-patient-information-sheet

(Please note that Charter Medical Centre is not a Dispensing GP Practice - the pharmacy in our building is independent from our Practice)

Long Term Conditions

Annual Reviews of Long Term Conditions by our Practice Nursing Team or Clinical Pharmacist:

If you have one or more of the Long Term Conditions listed below, you will be invited to book a single combined annual review* with a Practice Nurse or our Clinical Pharmacist near your birthday. When you receive your invitation please book your review by calling our review line between 10:00 and 16:00: 01273 224865.

* for some kinds of Annual Review you will be asked to make an appointment with a Health Care Assistant or Phlebotomist before attending an appointment with a Practice Nurse or Clinical Pharmacist.

Asthma annual review scope_aple_heart

All patients with asthma are invited for an annual review. This includes all patients with a history of asthma who have required inhalers in the past 12 months. The nurses will check that your medication is appropriate and that your asthma is well controlled.  PLEASE BRING YOUR INHALERS WITH YOU

Cardiac annual review

All patients with a history of heart/vascular disease, including heart failure, atrial fibrillation, strokes and peripheral vascular disease are invited for an annual review with one of our nurses. You may be asked to see a Health Care Assistant for a blood test beforehand.  The Practice Nurse will ensure that your medication is up to date.

COPD annual review

Patients with chronic obstructive pulmonary disease are invited for an annual review with one of our nurses. Medication is reviewed and symptoms are assessed. Regular spirometry testing is offered to patients with COPD.   PLEASE BRING YOUR INHALERS WITH YOU

Diabetic annual review

We invite all of our diabetic patients for an annual review unless they are being treated regularly at the hospital. You will receive a letter each year, when your check is due, giving you information about making an appointment.  You will be asked to see a Health Care Assistant for a blood test beforehand.


Patients who have been diagnosed with HIV are recalled for annual review at the practice. One of our practice nurses has had specialist training and is in the best position to ensure that the patient?s primary care needs are managed within the practice. This is an addition to the care you receive by your hospital HIV specialist.

Learning disabilities annual review

All patients with learning disability are offered an annual review with a nurse. The aim of the review is to address medical problems and health promotion and to manage the physical, emotional and social needs of these patients.

Mental wellbeing annual review

Support for patients who have experienced some more severe mental health symptoms

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