General Data Protection Regulations (GDPR)
On 25th May 2018, the General Data Protection Regulations 2018 and the Data Processing Act 2018 come into force.
See Quick Links /Further Information/ GDPR on the menu on the right of your screen for further information.
For more information, see the Information Commissioner’s Office (ICO)'s website:"Your data matters"
National Data Opt Out. Also on 25th May the NHS Digital launches the National Data Opt Out.
For more information Visit: www.nhs.uk/your-nhs-data-matters
Patient Partner 24/7 Automated Telephone system.
Book appointments using just the buttons on your telephone - you do not need a PIN. Telephone the surgery day or night and choose Option 1. If you also follow our instructions to create a Patient Partner PIN you will be able to use the system to order repeat prescriptions and check /change / cancel existing appointments.
Electronic Prescriptions - please sign up
Ask Reception, or your Pharmacist / Dispensing Appliance Contractor for a Nomination form
Click here for more information: eps-patient-information-sheet
(Please note that Charter Medical Centre is not a Dispensing GP Practice - the pharmacy in our building is independent from our Practice)
If your doctor or nurse want you to be seen urgently 'to rule out the possibility of cancer'
If you do not hear from the hospital about an appointment within one week please speak to the Secretaries at Charter Medical Centre:
Visit their Physiotherapy page for FAQs and Expert Advice about: Achilles Tendon pain, Ankle Sprain, Frozen Shoulder, Hip Osteoarthritis, Knee Osteoarthritis, Low Back Pain, Neck Pain, Plantar Fasiitis, Shoulder Impingement, Shoulder Pain, Tennis Elbow, Wrist Sprain
(you can also Telephone the MSK Service direct on 0300 303 8063 - Monday – Friday 9am till 7pm)
Visit their Hand and Wrist Service page for FAQs and Expert Advice about your hand / wrist condition.
RMS will check that the referral has all the information needed and meets local criteria.
RMS will then telephone you to arrange your appointment. If they are unable to contact you they will book an appointment for you on the NHS e-Referral system.
RMS will send you a BOOKING LETTER with details of your appointment, and how to change it if you want to.
If you have not received your BOOKING LETTER within 3 weeks contact Optum:
Freephone 0800 031 6639 or Local Number 0203 824 2001
If RMS say that they did not receive a referral for you please speak to the Secretaries at Charter Medical Centre:
If you are having difficulty using the e-Referral Service, please speak to the Secretaries at Charter Medical Centre
If you have not heard from HERE within 10 working days please contact the HERE booking team;
Telephone: 0300 303 0500
If HERE say that they did not receive a referral for you please speak to the Secretaries at Charter Medical Centre:
We no longer offer a private travel service. This means that our nurses may send you to a private travel clinic or chemist to obtain vaccines or medications which you are not entitled to on the NHS (such as Yellow Fever and Malaria tablets). Entitlement to some things may be based on a risk assessment by the nurse.
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements.
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel.
Please bring with you:
Please note that many pharmacies now offer a malaria service online and over the counter without the need for a private prescription from the surgery. Please speak to your pharmacist.
Travelling in Europe
If you are travelling to Europe the EU has published useful information for travellers on the European website.
Annual Reviews of Long Term Conditions by our Practice Nursing Team or Clinical Pharmacist:
If you have one or more of the Long Term Conditions listed below, you will be invited to book a single combined annual review* with a Practice Nurse or our Clinical Pharmacist near your birthday. When you receive your invitation please book your review by calling our dedicated Review Line between 10am and 4pm:01273 224865
* for some kinds of Annual Review you will be asked to make an appointment with a Health Care Assistant or Phlebotomist before attending an appointment with a Practice Nurse or Clinical Pharmacist.
All patients with asthma are invited for an annual review. This includes all patients with a history of asthma who have required inhalers in the past 12 months. The nurses will check that your medication is appropriate and that your asthma is well controlled. PLEASE BRING YOUR INHALERS WITH YOU
All patients with a history of heart/vascular disease, including heart failure, atrial fibrillation, strokes and peripheral vascular disease are invited for an annual review with one of our nurses. You may be asked to see a Health Care Assistant for a blood test beforehand. The Practice Nurse will ensure that your medication is up to date.
Patients with chronic obstructive pulmonary disease are invited for an annual review with one of our nurses. Medication is reviewed and symptoms are assessed. Regular spirometry testing is offered to patients with COPD. PLEASE BRING YOUR INHALERS WITH YOU
We invite all of our diabetic patients for an annual review unless they are being treated regularly at the hospital. You will receive a letter each year, when your check is due, giving you information about making an appointment. You will be asked to see a Health Care Assistant for a blood test beforehand.
Patients who have been diagnosed with HIV are recalled for annual review at the practice. One of our practice nurses has had specialist training and is in the best position to ensure that the patient?s primary care needs are managed within the practice. This is an addition to the care you receive by your hospital HIV specialist.
All patients with learning disability are offered an annual review with a nurse. The aim of the review is to address medical problems and health promotion and to manage the physical, emotional and social needs of these patients.
Support for patients who have experienced some more severe mental health symptoms.
At Charter Medical Centre we provide a friendly, confidential and free sexual health service for young people aged 24 and under.
We are a registered C-Card outlet for condom promotion. For more information about the C-Card scheme go to http://brightonsexualhealth.com/advice/youngpeople/
please note we will no longer offer this drop-in service from 1st April 2018 - please visit the SHAC website below for alternative services nearby
For discreet and confidential services for sexual health advice and issues and family planning, including emergency contraception.
Brighton and Hove Sexual Health and Contraception Services (SHAC) provide 3 clinics where you can get discreet and confidential services for sexual health advice and issues and family planning, including emergency contraception. Walk-in clinics and Online booking are available. Visit: SHAC clinics
Brighton Pharmacies, walk-in centres and the out-of-hours GP service (available via NHS 111) can often provide help with emergency contraception.
The SHAC Team are a mix of male & female Doctors, Nurses, Health Advisers, Clinical Support Workers and Administrators
They provide information about sex, sexual health, relationships and sexual health services for people living or working in Brighton & Hove.
Visit their website to find the service you need nearby.
Interactive Drug and Alcohol information website for young people, students, parents and carers.
Interactive Alcohol information website. Use the 'Drinkometer' and take the drink test to see if you have a problem with drink.
A comprehensive website for teenagers, including a facility to email questions to a doctor on a wide range of medical and sexual issues.
In addition to basic medical services, and management of Long Term Conditions listed elsewhere, the following services are also available.
see the News sections from September each year for the dates of Saturday drop-in clinics (no booking needed)
Flu appointments will also be available to book on Systmonline and on Patient Partner
Check if you should have a free flu vaccination here: who-should-have-flu-vaccine
(PLEASE NOTE: each year some children will be offered the vaccine by their School Nurse )
Goodwood Court Centre 52-54 Cromwell Road Hove BN3 3ERTelephone: 01273 523149
Your community midwives are: Jenny Hawke, Ruth Loska and Sue Forrest - part of the West team of midwives. After your first visit you will be allocated to one midwife for the remainder of your pregnancy.
To arrange or cancel an appointment: Telephone 01273 523149 Monday to Friday. You are able to leave a message on the answerphone & your call will be returned as soon as possible.
For non urgent queries: Telephone 01273 523149 please leave a message with the receptionists. Alternatively Telephone 01273 664794 to leave a message at the Community Midwives Office.
Emergency advice can be obtained via the labour ward on 01273 664793.
For further information click here: Antenatal Care from March 2016
December 2016 - Maternity Self Referrals go electronic
Go to My Pregnancy Matters.co.uk to register your maternity care at the hospital in Brighton or Hayward's Health.
here is a FULL list of the things you can see a member of our Practice Nursing team about: What our nurses do
Our Practice Nursing team includes Registered Nurses, Health Care Assistants and Phlebotomists.
Please NOTE: Advanced Nurse Practitioners, Nurse Practitioners and Paramedic Practitioners are NOT part of our Nursing Team and should not be used for these types of appointments unless booked by a Receptionist.
The nurses apply steristrips to wounds if appropriate. At the moment, the practice is not able to suture or glue wounds. Patients requiring suturing or gluing must attend the accident and emergency department at the Royal Sussex County Hospital.
A cervical screening test (previously known as a smear test) is a method of detecting abnormal cells on the cervix. The cervix is the entrance to the womb from the vagina. Detecting and removing abnormal cervical cells can prevent cervical cancer.
The practice has a written policy on child protection. All clinicians are kept informed about changes to local child protection procedures and have immediate access to contact details should they wish to report any concerns.
Our practice nurses give all of the recommended immunisations throughout the first few years of your child's life. Your child will be contacted by the Health Authority when they are due for their immunisation. For further information on the latest recommendations for childhood immunisations, visit the NHS Choices website.
Coils can be fitted at the practice by Dr Petzold. Speak to the practice nurse for more information or visit Patient.co.uk
In line with the latest recommendations, we are happy to fit long acting contraceptive implants to any suitable woman. Speak to the practice nurse for more information.
The practice offers joint injections for frozen shoulders, carpal tunnel and trigger fingers/thumbs, etc. If you require an injection, you doctor may refer you to another doctor within the practice who specialises in joint injections.
Depression is the second most common cause of disability worldwide and the third most common reason for consultation in general practice. The practice identifies patients with major depression and records the severity and any interventions carried out follow national guidelines.
The practice carries out some forms of minor surgery in a special clinic held by Dr Jens Petzold. You can be referred to the clinic by your own doctor.
People born between 1980 and 1990 are too old to have received two doses of the MMR vaccine in childhood. The practice has therefore implemented a system to recall these patients for an MMR vaccination. Patients requiring the vaccine should ask for an appointment with the practice nurse.
The practice implements the gold standard in palliative care. Monthly meetings with doctors, district nurses and the Macmillan nurse are held to discuss patients requiring palliative care. The practice ensures there is good communication with the out of hours services and with the Martlets hospice.
If your doctor or nurse has asked you to have a blood test, see reception to make an appointment. If you require a fasting blood test, you will be given an appointment as early as possible in the morning. Blood tests cannot be taken after 2pm as they are collected and taken to the hospital and cannot be stored overnight.
Pneumococcal vaccination is available to all patients over 65 years and any younger patients in a risk group such as chronic respiratory or heart disease. Pneumococcal vaccination is available throughout the year.
We encourage all our smoking patients to give up the habit. If you would like advice and help to do so, please make an appointment with Diane, our Health Care Assistant (or email SC-TR.StopSmokingService@nhs.net).
A specialist nurse works in the practice one afternoon a week and manages a programme of methadone maintenance with a small number of patients. Methadone is only prescribed for patients undertaking this programme.
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
If you have had a test in surgery (for instance, a blood test, or swab) it is essential that you contact reception after 2 weeks to check that all your results are back and to ask what your doctor has said about them. Results can sometimes go missing between surgery and lab so please never assume that no news means good news .
If you are telephoning please try to call between 15:00 - 17:00.
Our reception staff are not qualified to comment on results therefore it is your responsibility to check them and make any necessary follow-up appointment with the doctor if asked to do so.
Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.
A blood test is when a sample of blood is taken for testing in a laboratory. Blood tests have a wide range of uses and are one of the most common types of medical test. For example, a blood test can be used to:
A blood test usually involves the phlebotomist taking a blood sample from a blood vessel in your arm. and the usual place for a sample is the inside of the elbow or wrist, where the veins are relatively close to the surface. Blood samples from children are most commonly taken from the back of the hand. The child's hand will be anaesthetised (numbed) with a special cream before the sample is taken.
It is essential that you contact reception after 2 weeks to check that all your results are back and to ask what your doctor has said about them. Results can sometimes go missing between surgery and lab so please never assume that no news means good news .
An X-ray is a widely used diagnostic test to examine the inside of the body. X-rays are a very effective way of detecting problems with bones, such as fractures. They can also often identify problems with soft tissue, such as pneumonia or breast cancer.
If you have a X-ray, you will be asked to lie on a table or stand against a surface so that the part of your body being X-rayed is between the X-ray tube and the photographic plate.
An X-ray is usually carried out by a radiographer, a healthcare professional who specialises in using imaging technology, such as X-rays and ultrasound scanners.
You can find out more about x-ray tests, how they are performed, their function and the risks by visiting the NHS Choices website.
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