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Patient Partner 24/7 Automated Telephone system.  

You can now book / check /change / and cancel appointments using just the buttons on your telephone - you do not need a PIN.   Telephone the surgery day or night and choose Option 1.  If you also follow our instructions to create a Patient Partner PIN you will be able to use the system to order repeat prescriptions.


Identity Documents

Electronic Prescriptions  - please sign up

Ask Reception, or your Pharmacist / Dispensing Appliance Contractor for a Nomination form 

Click here for more information: eps-patient-information-sheet

(Please note that Charter Medical Centre is not a Dispensing GP Practice - the pharmacy in our building is independent from our Practice)

Do It Online


Click the Repeat Prescription and Appointment Management links below to open the log-in page for your online account 'Systmonline'. 

Please click the Help link on the SystmOnline log-in page if you are having difficulty. 

You can also use your online account to exchange secure secure messages with the surgery, and to update your contact details and email.  

Patients registered in 2015 will also be able to view their allergies (the Summary Care Record).

An immunisation history is now visible also. 

To create a new SystmOnline online account, or to upgrade your existing account to allow access to your Summary Care Record,  please read the patient information leaflets below and bring the listed documents to reception:

Online Records - Information Leaflet

Identity documents

Statement of Intent

Online Request Form

SystmOnline is designed and updated by SystmOne, within requirements set by NHS England.  The surgery has no control over the system design, and there is no alternative system.

Where the system allows us to do so, we add helpful information on the online pages within SystmOnline. Please read the information we provide carefully.

The 'About you' webforms on this page do not need a PIN.  The information you give will be held securely on the server of the website company.  The surgery will use the information where relevant to update your medical record but please note that the surgery will NOT update your email unless you present in person or update your email via your secure online account SystmOnline. 

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