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Patient Partner 24/7 Automated Telephone system.  

You can now book / check /change / and cancel appointments using just the buttons on your telephone - you do not need a PIN.   Telephone the surgery day or night and choose Option 1.  If you also follow our instructions to create a Patient Partner PIN you will be able to use the system to order repeat prescriptions.


Identity Documents

Electronic Prescriptions  - please sign up

Ask Reception, or your Pharmacist / Dispensing Appliance Contractor for a Nomination form 

Click here for more information: eps-patient-information-sheet

(Please note that Charter Medical Centre is not a Dispensing GP Practice - the pharmacy in our building is independent from our Practice)

When we are closed there are lots of choices of where to get help in the city.   

Telephone 999 for an ambulance for life threatening injury or illness only (such as loss of consciousness, severe chest pain, breathing difficulty, serious burns, stroke, or persistent fits).

Telephone 111 for the NHS 111 service for urgent medical advice or a doctor.  

Help my NHS this winter -  click this link to get the right care at the right time in the right place

Walk-in and Out-of-hours GP Clinics, local and late night Pharmacies, emergency Eye and Dental help, Sexual health and family planning, Mental health crisis support

Click this link for Local Services you can refer yourself to - no need to visit your surgery first

Get advice about Self Care at home: click the image below

  • healthy living
  • common conditions
  • long term conditions
  • symptom checker

Self Care Aware

Patient Partner 24/7 Automated Telephone system is now live.  

Telephone the surgery at any time of the day or night and choose Option 1.  You can book, check, change or cancel an appointment using just the buttons on your telephone - you will not need a Patient Partner PIN.   

Please click the Frequently Asked Questions link below for more information about the menu options you will hear. 

If you also follow the instructions to create a Patient Partner PIN you will be able to use the system to order repeat prescriptions


Identity Documents

Sign up for NHS Electronic Prescriptions - it's so much easier.

Say goodbye to paper prescriptions.   Electronic prescriptions go straight to your nominated pharmacist.  Ask Reception or your Pharmacist and / or Dispensing Appliance Contractor for a Nomination form  

Click here for more information

Online Services: Click here for SystmOnline Log-in

Friends and Family test

If you have recently used our services please take our online survey.  Aternatively, you can fill out a paper survey available in the surgery waiting room or reply to a text we will send you after your appointment.  For our latest Friends and Family results click here: FFT October November December 2017


(Site updated 18/05/2018)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website