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Patient Partner 24/7 Automated Telephone system.  

You can now book / check /change / and cancel appointments using just the buttons on your telephone - you do not need a PIN.   Telephone the surgery day or night and choose Option 1.  If you also follow our instructions to create a Patient Partner PIN you will be able to use the system to order repeat prescriptions.


Identity Documents

Electronic Prescriptions  - please sign up

Ask Reception, or your Pharmacist / Dispensing Appliance Contractor for a Nomination form 

Click here for more information: eps-patient-information-sheet

(Please note that Charter Medical Centre is not a Dispensing GP Practice - the pharmacy in our building is independent from our Practice)

Our Practice Commitment

healthy_appleThe practice and all clinicians are committed to providing the following services to all patients, regardless of their personal beliefs, sexual orientation, lifestyle, cultural backgrounds and socio-economic status. We will treat all patients equally and will respect their dignity and integrity. All patients will be treated confidentially.

We promise to:

  • Offer you an appointment the same day to speak to a doctor if you have a problem that you feel is urgent.
  • Make authorised repeat prescriptions available within two full working days if requested in writing by 10.00, Monday to Friday.

We will endeavour to:

  • See you as close as possible to your appointment time.
  • Answer your telephone call courteously.
  • Give you the highest possible standard of service.

To help us to help you we ask that you:

  • Inform us of any good or bad aspects of our service.
  • Come along to the surgery rather than request a home visit.
  • Cancel any unwanted appointments in plenty of time, allowing us to reallocate the appointment to another patient.  Please note that patients who continue to miss appointments after receiving a warning from the practice may be removed from our list.
  • Keep yourself as healthy as possible by taking advantage of the screening and preventative services that we have to offer.

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