This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.


Our Patient Participation Group AGM will be held at the surgery on:

Monday 16th April

6:30pm to 8:00pm

All welcome - see Patient Group section for more information

Patient Partner 24/7 Automated Telephone system.  

You can now book / check /change / and cancel appointments using just the buttons on your telephone - you do not need a PIN.   Telephone the surgery day or night and choose Option 1.  If you also follow our instructions to create a Patient Partner PIN you will be able to use the system to order repeat prescriptions.


Identity Documents

Electronic Prescriptions  - please sign up

Ask Reception, or your Pharmacist / Dispensing Appliance Contractor for a Nomination form 

Click here for more information: eps-patient-information-sheet

(Please note that Charter Medical Centre is not a Dispensing GP Practice - the pharmacy in our building is independent from our Practice)

Our Practice Commitment

healthy_appleThe practice and all clinicians are committed to providing the following services to all patients, regardless of their personal beliefs, sexual orientation, lifestyle, cultural backgrounds and socio-economic status. We will treat all patients equally and will respect their dignity and integrity. All patients will be treated confidentially.

We promise to:

  • Offer you an appointment the same day to speak to a doctor if you have a problem that you feel is urgent.
  • Make authorised repeat prescriptions available within two full working days if requested in writing by 10.00, Monday to Friday.

We will endeavour to:

  • See you as close as possible to your appointment time.
  • Answer your telephone call courteously.
  • Give you the highest possible standard of service.

To help us to help you we ask that you:

  • Inform us of any good or bad aspects of our service.
  • Come along to the surgery rather than request a home visit.
  • Cancel any unwanted appointments in plenty of time, allowing us to reallocate the appointment to another patient.  Please note that patients who continue to miss appointments after receiving a warning from the practice may be removed from our list.
  • Keep yourself as healthy as possible by taking advantage of the screening and preventative services that we have to offer.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website