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Our Patient Participation Group AGM will be held at the surgery on:

Monday 16th April

6:30pm to 8:00pm

All welcome - see Patient Group section for more information

Patient Partner 24/7 Automated Telephone system.  

You can now book / check /change / and cancel appointments using just the buttons on your telephone - you do not need a PIN.   Telephone the surgery day or night and choose Option 1.  If you also follow our instructions to create a Patient Partner PIN you will be able to use the system to order repeat prescriptions.


Identity Documents

Electronic Prescriptions  - please sign up

Ask Reception, or your Pharmacist / Dispensing Appliance Contractor for a Nomination form 

Click here for more information: eps-patient-information-sheet

(Please note that Charter Medical Centre is not a Dispensing GP Practice - the pharmacy in our building is independent from our Practice)

Email Policy



If you supply an email address we will send you an automatic verification email.  Please follow the instructions to verify your email address – you will need to click on a link and answer some security questions.  We cannot verify email manually.  By verifying your email you are consenting to the surgery contacting you by email.

We will not use email for medical correspondence.This is because emails transmitted over a public network many not be secure.

Repeat Prescription requests by email

Repeat prescription requests via email will be passed on to our reception team. However, this should not be taken as confirmation either of registration or that the prescription will be issued. The request must include your full name, date of birth,  and full details of the repeat items being requested. Please note that the fastest way to order a prescription is by using the prescription facility available to patients who set up a secure online account with us (called SYSTMONLINE). This system has the benefit that it allows you to confirm that your repeat prescription has been issued.

Email Regarding Medical Matters

If you register your email address with us we will not use email to correspond with you regarding any clinical aspect of your healthcare. This is because email is not a secure medium of communication. The most secure way to discuss medical matters online is to use the short message facility available to patients who set up an online account with us (called SYSTMONLINE). We are able to reply to these messages direct to your secure SYSTMONLINE account.

Email surveys

We sometimes use web based surveys to gather patient feedback. 

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