This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.


Patient Partner 24/7 Automated Telephone system.  

You can now book / check /change / and cancel appointments using just the buttons on your telephone - you do not need a PIN.   Telephone the surgery day or night and choose Option 1.  If you also follow our instructions to create a Patient Partner PIN you will be able to use the system to order repeat prescriptions.


Identity Documents

Electronic Prescriptions  - please sign up

Ask Reception, or your Pharmacist / Dispensing Appliance Contractor for a Nomination form 

Click here for more information: eps-patient-information-sheet

(Please note that Charter Medical Centre is not a Dispensing GP Practice - the pharmacy in our building is independent from our Practice)

Home Visits

Doctor's bag Visits from a doctor telephone 01273 770555, choose Option 2 for Reception,  then Option 1 for Home Visits.

If you need to see a doctor and are unable to attend the surgery, please telephone before 11:00 if possible. 


Home visits are only for people who are genuinely housebound. This means people who, for medical reasons, cannot use private or public transport to attend the surgery. 


Home visits are made at the discretion of the doctor. A doctor may telephone you first to decide if a visit is necessary.


Telephone 999

In the case of suspected heart attack, stroke, difficulty breathing, severe trauma, burns, bleeding or other emergency conditions do not telephone the surgery. Telephone the emergency services on 999.

Other Urgent Problems

Telephone 01273 770555

During surgery hours please tell the receptionist if you have an urgent problem. 

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website