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Patient Partner 24/7 Automated Telephone system.  

You can now book / check /change / and cancel appointments using just the buttons on your telephone - you do not need a PIN.   Telephone the surgery day or night and choose Option 1.  If you also follow our instructions to create a Patient Partner PIN you will be able to use the system to order repeat prescriptions.


Identity Documents

Electronic Prescriptions  - please sign up

Ask Reception, or your Pharmacist / Dispensing Appliance Contractor for a Nomination form 

Click here for more information: eps-patient-information-sheet

(Please note that Charter Medical Centre is not a Dispensing GP Practice - the pharmacy in our building is independent from our Practice)



From 1st September referrals to services led by hospital doctors will be managed by Optum Referral Management Service (RMS)

All patient will be phoned by the RMS to arrange their appointments.  If the RMS is unable to contact the patient an appointment will be made on their behalf. Information regarding how to change the appointment if unsuitable will accompany the appointment letter.

If you have not received your appointment information within 3 weeks you should contact RMS on

Freephone 0800 031 6639 or Local Number 0203 824 2001


Brighton and Hove Integrated Care Service (BICS) will continue to receive referrals directly for orthopaedic specialty referrals (including Pain Management, Rheumatology, Podiatry, Physiotherapy) and the Wellbeing service.

Patients and practice staff should continue to telephone BICS on 0300 303 0500.

If you have not heard from BICS within 10 working days please contact the BICS booking team on 0300 303 0500 or email 

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