This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.


Free flu vaccine 2017

  • Check if you are eligible - Click here:  Who-should-have-flu-vaccine
  • all children in reception class and school years 1, 2, 3 and 4 (born between 1 September 2008 and 31 August 2013) will be offered the vaccine by their School Nurse but those who ALSO have a long-term health condition may choose to attend surgery instead

  • Flu appointments are available to book using Patient Partner 24/7 Automated telephone booking (no password needed), or your SystmOnline account, or via reception

Patient Partner 24/7 Automated Telephone system.  

Book a new appointment using just the buttons on your telephone - you do not need a PIN.   Telephone the surgery day or night and choose Option 1.  If you also follow the instructions to create a Patient Partner PIN you will be able to use the system to order repeat prescriptions and check /change / cancel existing appointments. 


Identity Documents

sign up for Electronic Prescriptions  - its so much easier!

Ask your Pharmacist and / or Dispensing Appliance Contractor for a Nomination form 

Click here for more information: eps-patient-information-sheet

(Please note that Charter Medical Centre is not a Dispensing GP Practice - the pharmacy in our building is independent from our Practice)



From 1st September referrals to services led by hospital doctors will be managed by Optum Referral Management Service (RMS)

All patient will be phoned by the RMS to arrange their appointments.  If the RMS is unable to contact the patient an appointment will be made on their behalf. Information regarding how to change the appointment if unsuitable will accompany the appointment letter.

If you have not received your appointment information within 3 weeks you should contact RMS on

Freephone 0800 031 6639 or Local Number 0203 824 2001


Brighton and Hove Integrated Care Service (BICS) will continue to receive referrals directly for orthopaedic specialty referrals (including Pain Management, Rheumatology, Podiatry, Physiotherapy) and the Wellbeing service.

Patients and practice staff should continue to telephone BICS on 0300 303 0500.

If you have not heard from BICS within 10 working days please contact the BICS booking team on 0300 303 0500 or email 

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website