General Data Protection Regulations (GDPR)
On 25th May 2018, the General Data Protection Regulations 2018 and the Data Processing Act 2018 come into force.
See Quick Links /Further Information/ GDPR on the menu on the right of your screen for further information.
For more information, see the Information Commissioner’s Office (ICO)'s website:"Your data matters"
National Data Opt Out. Also on 25th May the NHS Digital launches the National Data Opt Out.
For more information Visit: www.nhs.uk/your-nhs-data-matters
Patient Partner 24/7 Automated Telephone system.
Book appointments using just the buttons on your telephone - you do not need a PIN. Telephone the surgery day or night and choose Option 1. If you also follow our instructions to create a Patient Partner PIN you will be able to use the system to order repeat prescriptions and check /change / cancel existing appointments.
Electronic Prescriptions - please sign up
Ask Reception, or your Pharmacist / Dispensing Appliance Contractor for a Nomination form
Click here for more information: eps-patient-information-sheet
(Please note that Charter Medical Centre is not a Dispensing GP Practice - the pharmacy in our building is independent from our Practice)
To use this facility you need to collect Log-In details from reception. SystmOnline lets you do much more than just book appointments. Please read the patient information leaflets below and bring the listed documents to reception to create your SystmOnline account:
Please Help your Surgery: Think 'do I really need an appointment?' - read this leaflet before you book an appointment Help my GP leaflet
Click here for the usual times that each GP and ANP works
Click here for the usual times that each GP and ANP works (from August 2018)
in these cases please book an appointment with a Doctor
When you arrive for your appointment you do not need to queue at reception - just check yourself in using the Touch Screen on the wall opposite the reception desk. Please follow the on-screen instructions carefully. The system may sometimes direct you to a receptionist to avoid an error or if you are late.
Please let us know in good time if you cannot attend your appointment.
You can cancel via
To request a Home Visit from a Doctor telephone 01273 770555, choose Option 2 for Reception, then Option 1 for Home Visits.
If you need to see a Doctor but are unable to attend the surgery, please telephone before 11:00 on the day that you want the visit if possible.
Home visits are only for people who are genuinely housebound. This means people who, for medical reasons, cannot use private or public transport to attend the surgery.
Home visits are made at the discretion of the clinician. A clinician may telephone you first to decide if a visit is necessary. You may be visited by an Advanced Nurse Practitioner (ANP) instead of a Doctor.
In the case of suspected heart attack, stroke, difficulty breathing, severe trauma, burns, bleeding or other emergency conditions do not telephone the surgery. Telephone the emergency services on 999.
Telephone 01273 770555
During surgery hours please tell the receptionist if you have an urgent problem.
Charter Medical Centre is a training practice for GP registrars.
A GP registrar is an experienced doctor who has decided to pursue a career in general practice.
The registrar is usually based in the practice for one year and is fully supervised by one of the doctors who has been trained to teach. You will be informed when booking your appointment if you are seeing the registrar. You may choose to see a GP rather than a registrar and this will not affect your consultation in any way.
The practice needs to be inspected for this purpose and this involves inspection of the medical records. Only doctors approved for this purpose will do this and they will respect completely the confidentiality of the information.
If you do not wish your notes to be subjected to a confidential review, please let us know in writing, addressing your letter to the practice manager.
Periodically during their training, GP registrars are required to video tape their consultations. This allows for analysis of their consultation skills. These videos are completely confidential and are viewed only by experienced trainers. You will be informed prior to seeing the registrar if a surgery is being recorded and you will be asked for your full consent to the recording prior to seeing the doctor. If you do not wish to be filmed, the camera will be switched off. This will in no way affect your consultation.
Click here to visit the Brighton VTS website
We are a training practice for Paramedics and Advanced Nurse Practitioners. You may be offered an appointment with a trainee. You will be informed when booking your appointment that you are seeing a trainee, and you may choose to see a different clinician if you prefer. Trainees are supervised by Doctors and Advanced Nurse Practitioners.
Medical and pharmacy students from Brighton University sometimes spend time visiting the practice. As students, they observe consultations but do not treat patients. You will be informed if a student is observing consultations and you may choose not to have one present when you see the doctor.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
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