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Patient Partner 24/7 Automated Telephone system.  

You can now book / check /change / and cancel appointments using just the buttons on your telephone - you do not need a PIN.   Telephone the surgery day or night and choose Option 1.  If you also follow our instructions to create a Patient Partner PIN you will be able to use the system to order repeat prescriptions.


Identity Documents

Electronic Prescriptions  - please sign up

Ask Reception, or your Pharmacist / Dispensing Appliance Contractor for a Nomination form 

Click here for more information: eps-patient-information-sheet

(Please note that Charter Medical Centre is not a Dispensing GP Practice - the pharmacy in our building is independent from our Practice)

New Patient Registrationregister_now

We will try to register you as quickly as possible - please allow at least two full working days.

  1. Please check that you live within our practice area; click the tab above called Pracatice Boundary for an interactive map.  We are accepting new patients from the area marked pink on the map.
  2. Print and sign Registration Form Part 1 and Registation Form Part 2.  Bring them to reception.

Click here: 

Registration Form Part 1 of 2 (GMS1)

From October 2017 the GMS1 form includes questions about your Residency Status in the UK.   This information will be shared with other Government departments such as the Home Office.  You might be charged for some kinds of treatment in a hospital.  

You do not need to prove your Residency Status to register with a GP and you will not be charged to visit a GP.

For official advice about answering these questions see the NHS leaflet below:

NHS advice leaflet - Visiting the UK  - you may be charged for hospital treatment

If you are worried about how to fill out the GMS1 form or you want independent advise about how to access healthcare visit the charity:

Doctors of the World - Know your rights

Doctors of the World - Advice Line

Registration Form - Part 2 of 2

  1. It would be helpful if you could bring the following original documents to reception with your completed forms but you do not need to provide either if you do not have them:
    • Proof of identity: Passport or EU ID card, Photographic UK driving licence, UK birth certificate, child’s immunisation red book.
    • Proof of address (dated within the last 3 months): utility bill, tenancy agreement, bank or credit card statement, council tax bill
  2. OVER 16's ONLY:   If you want a Systmonline account, or a Patient Partner PIN you will need a combination of higher level mandatory identity documents as listed here: 
  3. Please record your Blood Pressure, Weight and Height using the machines in our waiting room

When registered with the practice you may book an appointment with any doctor. However, for continuity of care, reception will tell you your 'usual doctor' when you register.

Please also complete our Communication Support form if you have particular communication needs (for instance, Large Print or Sign Language)

Communication support needs form

Guide to GP Services

The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them.  You can download the guide below.

pdf A Patient Guide to GP Services

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website