This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.


Patient Partner 24/7 Automated Telephone system.  

You can now book / check /change / and cancel appointments using just the buttons on your telephone - you do not need a PIN.   Telephone the surgery day or night and choose Option 1.  If you also follow our instructions to create a Patient Partner PIN you will be able to use the system to order repeat prescriptions.


Identity Documents

Electronic Prescriptions  - please sign up

Ask Reception, or your Pharmacist / Dispensing Appliance Contractor for a Nomination form 

Click here for more information: eps-patient-information-sheet

(Please note that Charter Medical Centre is not a Dispensing GP Practice - the pharmacy in our building is independent from our Practice)

From October 2017 the GP Registration form includes questions about your Residency Status in the UK.   This information will be shared with other Government departments such as the Home Office.  You might be charged for some kinds of treatment in a hospital.  

You do not need to prove your Residency Status to register with a GP and you will not be charged to visit a GP.

For official advice about answering these questions click here:

Government advice leaflet - Visiting the UK  - you may be chargeable

If you are worried about registering with a GP or you want independent advise about how to access healthcare visit:

Doctors of the World - Know your rights

Doctors of the World - Advice Line

Free professional confidential interpreters who are familiar with medical vocabulary.

When booking appointments, if your medical English is poor, please ask Reception to book an Interpreter for you;   Brighton and Hove NHS have a contract with Sussex Interpreting Service to provide free professional confidential interpreters who are familiar with medical vocabulary.

You can also register with Sussex Interpreters and book an Interpreter yourself - but remember to cancel the interpreter if you cancel your appointment !

Sussex Interpreting Service - online-booking-portal.asp


These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups. Open the leaflets in one of the following languages

england EnglishUrdu Urdu
albania Albanianindia Hindi
egypt Arabiclithuania Lithuanian
bulgaria Bulgarianpoland Polish
china Chinese (Cantonese)portugal Portuguese
china Chinese (Mandarin)spain Spanish
russia RussianFrench French
Turkish TurkishPunjabi Punjabi
Gujerati GujeratiSomali Somali
Croatian CroatianBengali Bengali
Iran Farsi 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website