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Free flu vaccine 2017

  • Check if you are eligible - Click here:  Who-should-have-flu-vaccine
  • all children in reception class and school years 1, 2, 3 and 4 (born between 1 September 2008 and 31 August 2013) will be offered the vaccine by their School Nurse but those who ALSO have a long-term health condition may choose to attend surgery instead

  • Flu appointments are available to book using Patient Partner 24/7 Automated telephone booking (no password needed), or your SystmOnline account, or via reception

Patient Partner 24/7 Automated Telephone system.  

Book a new appointment using just the buttons on your telephone - you do not need a PIN.   Telephone the surgery day or night and choose Option 1.  If you also follow the instructions to create a Patient Partner PIN you will be able to use the system to order repeat prescriptions and check /change / cancel existing appointments. 


Identity Documents

sign up for Electronic Prescriptions  - its so much easier!

Ask your Pharmacist and / or Dispensing Appliance Contractor for a Nomination form 

Click here for more information: eps-patient-information-sheet

(Please note that Charter Medical Centre is not a Dispensing GP Practice - the pharmacy in our building is independent from our Practice)

Reception Services at Charter 


Surgery Reception services
Monday08:00 - 18:30
Tuesday08:00 - 20:00
Wednesday08:00 - 18:30 
Thursday08:00 - 20:00 
Friday08:00 - 18:30


Surgery telephone lines are staffed from 08:00 to 18:00 (18:30 for urgent problems) Monday to Friday except public holidays and training afternoons listed below.

A 24 hour 7 day a week automated telephone service is also available - choose Option 1.

Charter Pharmacy Opening Times

Provided by Ackers Chemists. 




Monday08:00 - 18:30
Tuesday08:00 - 20:00
Wednesday08:00 - 18:30
Thursday08:00 - 20:00
Friday08:00 - 18:30
Saturday 09:00 - 12:00






Tel: 01273 208233  

Fax: 01273 208233

Website:  Charter Pharmacy


HERE extended hours clinics (previously EPIC)

This pre-book NHS service will be based at Charter Medical Centre on a 3 month rotation from: October 2017

Monday18:30 - 20:30
Tuesday18:30 - 20:30
Wednesday18:30 - 20:30
Thursday18:30 - 20:30
Friday18:30 - 20:30
Saturday08:00 - 14:00
Sunday (1 per month)
10:00 - 13:00

Cancellation line: 07540 745728



Public Holidays

The surgery doors will closed on the following public holidays:

25th DecemberMondayChristmas Day
26th DecemberTuesdayBoxing Day
1st January MondayNew Year's Day
30th March
FridayGood Friday
2nd AprilMondayEaster Monday
7th MayMondayEarly May Bank Holiday
28 MayMonday Spring Bank Holiday
27th AugustMondaySummer Bank Holiday

Additional Surgery Closure Dates

We sometimes need to close the surgery for all or part of an afternoon to provide training time for staff and clinicians.  If you have an urgent problem which cannot wait until we re-open, telephone 111 to speak to the NHS 111 service.  You will be directed to a Doctor if you need one. 

Please note that when training falls on a Tuesday or Thursday, Charter SWAY clinic will run as normal from 17:00 and Charter evening clinics will run as normal from 18:30

Wednesday 5th April 2017
Thursday 18th May 2017
Thursday 20th July 2017
Thursday 21st September 2017
Wednesday 29th November 2017
Thursday 1st February 2018

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website