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To book appointments online click the link above (SystmOnline) or use the the NHS App (from 11th March 2019).

If you do not already have an online account you can :

1. use  the NHS App to verify your identity and set up an online account without attending surgery. 

2. or visit surgery Reception and

Online booking TIPS

  • Doctors, Advanced Nurse Practitioners (ANPs), Nurse Practitioners (NPs) and selected Nursing Team appointments can all be booked online.
  • VERY IMPORTANT  please continue reading to find out WHO to see for WHAT type of problem
  • It is helpful if you write a very brief description of the reason for your appointment but please note that this will be visible to surgery staff and you can write 'private' if you prefer. 
  • To book an online Telephone Appointment please continue reading.
  • Please do not book appointments for 'Medicals', forms, letters etc - come to reception as you will need to pay cash in advance and wait 1 week for this 'non-NHS' private work.
  • For 'Sick Notes' please continue reading. 
  • There is a FAQ section on the SystmOnline website


To book appointments using our 24 hour Telephone Auto-attendant

Telephone 01273 770555 and choose Option 1

Auto Attendant TIPS

  • Follow the prompts using just the buttons on your phone - no need to speak to a receptionist - press the buttons slowly and firmly - it may take a few tries for the system to recognise you. 
  • Book a Face to Face appointment straight away - no account needed 
  • Doctors, Advanced Nurse Practitioners (ANPs), Nurse Practitioners (NPs) and selected Nursing Team appointments can all be booked on our Auto attendant.
  • If you update your registered telephone number you will need to wait 24 hours before using the service. 
  • VERY IMPORTANT  please continue reading to find out WHO to see for WHAT type of problem
  • Please do not book appointments for 'Medicals', forms, letters etc - come to reception as you will need to pay cash in advance and wait 1 week for this 'non-NHS' private work.
  • For 'Sick Notes' please continue reading. 
  • If you ALSO want to order Repeat Prescriptions or check / change / cancel existing appointments via the Auto-attendant, you will need to create an Auto Attendant account - please bring Identity documents to reception.

To book appointments by telephoning Reception  

Telephone 01273 770555, Monday to Friday 8:00 to 18:00 

Choose Option 2 for reception, followed by Option 2 for appointments

NEW call back queue service now available

  • Phone lines are answered Monday to Friday
  • 8:00 to 18:00 (18:30 for urgent problems).
  • It is helpful if you tell reception a short reason for your appointment but you can say it is private if you prefer
  • NEW when queuing to speak to reception you will be given an option to hang up but keep your place in the queue - follow the instructions to have the surgery automatically call you back when you reach the top of the queue.
  • Reception can also book you an appointment in the NHS Extended Hours Service

To book evening and weekend appointment in the NHS Extended Hours Service (EHS).

This pre-book NHS service offers evening and weekend appointments with Doctors and other health professionals.   With your permission, the EHS clinician is able to remotely view and edit the electronic medical record held by your own GP Surgery. 

The EHS clinic is located at Charter Medical Centre or Trinity Medical Centre (near George Street) on a 3 month rotation

You may be able to see your own Doctor if they are working for the EHS service.  

To request an EHS Appointment speak to Charter Medical Centre Reception, Telephone 01273 770555, Monday to Friday 8:00 to 18:30.  Choose Option 2 Reception, followed by Option 1 Appointments. 

To request an EHS same day appointments at the weekend,  telephone 111 for the NHS 111 Service. 

Patients must give consent for their notes to be both read, and added to.

EHS Appointment Times at Charter Medical Centre or Trinity Medical Centre
Monday18:30 - 20:30
Tuesday18:30 - 20:30
Wednesday18:30 - 20:30
Thursday18:30 - 20:30
Friday18:30 - 20:30
Saturday08:00 - 14:00
Sunday (1 per month)
09:00 - 13:00

EHS appointment cancellation line: 07540 745728

EHC email: ehsBrighton@nhs.net

EHS website: http://www.extendedhoursservice.co.uk/

 


You can also book appointments by visiting our Reception desk

  • Monday to Friday
  • 08:00 to 18:30 (20:00 on Tuesdays and Thursdays).


WHO to see for WHAT type of appointment: 

Nurse Practitioner (NP) or Advanced Nurse Practitioner (ANP) can diagnose, prescribe and refer and should be used like a Doctor  

Except they cannot:

  • Issue Sick Notes
  • treat pregnancy related problems
  • treat mental / emotion health problems
  • see patients with Kidney disease (stage 3 or 4)

in these cases please book an appointment with a Doctor instead.

Please also note:

NP Sue Harle cannot see children under 2 years old. 

NP Jenny Lamper can ONLY be booked for Women's health problems such as Menopause and HRT, urinary and gynaecological problems.   Jenny's appointments are not bookable online or on Auto Attendant. 

NPs and ANPs are NOT part of our Nursing team and must NOT be used for any of the routine Nursing Team appointments listed in the Nursing Team section below. 


WHO to see for WHAT type of appointment:

when to book a member of our Nursing Team (NOT Advanced Nurse Practitioners or Nurse Practitioners)

  • Our Nursing Team includes Practice Nurses, Healthcare Assistants and a Phlebotomist (for blood tests).
  • Click here for a List of appointments that should be booked with our Nursing Team
  • Some Nursing Team appointments are available to book Online and via our Auto Attendant.
  • For other Nursing Team appointments it is essential to speak to reception staff.  This is because different nurse appointments have different requirements for staff qualifications and length of appointment, and have specific patient instructions.
  • Nursing Team appointments are usually available to book up to 6 weeks in advance and are available from early to late.
  • You may also book a telephone appointment with a Practice Nurse, or you may leave a message for a Practice Nurse and ask that they call you back.

Annual Reviews of Long Term Conditions with our Nursing Team or Clinical Pharmacist: 01273 224865

  • If you have one or more of the Long Term Conditions listed here List of appointments that should be booked with our Nursing Team you will be invited to book a single annual review* with a Practice Nurse or our Clinical Pharmacist near your birthday. 
  • For some kinds of Annual Review you will be asked to make an appointment with a Health Care Assistant or Phlebotomist before attending an appointment with a Practice Nurse or Clinical Pharmacist.
  • Please book your review by calling our dedicated review line

    01273 224865 which is open 8:30 and 5:30 Monday to Friday.

  •  Annual Reviews cannot be booked Online or via our Automated Telephone system.  This is because different reviews have different requirements for staff qualifications and length of appointment, and have different pre-appointment instructions.

About Routine appointments and Same Day appointment with Doctors and Nurse Practitioners (NPs) and Advanced Nurse Practitioners (ANPs) 

  • Routine appointments can be booked up to 6 weeks in advance and are usually available within a few days (excluding weekends and bank holidays)
  • Routine Appointments are available morning / lunchtime /  afternoon / evening
  • Both routine and Same Day appointments can be booked Online, via Auto attendant, or via Reception
  • Same Day appointments open for booking from midnight
  • Please only book Same Day appointments for problems which you think might be too serious to wait for a routine appointment in a day or two. We advise you to book Same Day appointments before 11am
  • Before booking please think: 'do I really need an appointment'?  Have you tried Self Care and have you asked a Pharmacist for advice ? 
  • If Same Day appointments are full you will be offered an appointment with a Doctor in a Sit and Wait clinic.  Patients in the Sit and Wait clinic will be seen in the order of clinical need so there may be a very long wait.

 Click here for Clinic times


About Telephone Appointments 

  • You can choose to make any appointment with a Doctor or ANP / NP into a Telephone Appointment if you book via reception or Online.  
  • If booking via reception, say you want a Telephone Appointment and give the telephone number you want to be called back on.
  • If booking Online write “PHONE” and YOUR TELEPHONE NUMBER next to the appointment.
  • If you are booking on behalf of somebody you care for please ALSO write your name, your role, and your Telephone number. 
  • Remember that telephone appointments may sometimes run late, just like face to face appointments.
  • Please only book single appointments– if you think you need longer please book via reception.
  • Please note that, if Same Day appointments are full and you are booked into the 'Sit and Wait' clinic with our Duty Doctor, your Telephone Appointment may not be listed Online or on Auto-attendant.  Duty Doctor Patients may be consulted in the order of clinical need so there may be a very long wait.

About Blood Test Appointments - available via Reception, Online and on Auto-Attendant

Charter Medical Centre Blood tests - Adults and Older children 

  • Blood tests for Adults at Charter Medical Centre can be booked via our Auto-Attendant, Online or via Reception.  Blood tests must be requested by an NHS Doctor or Nurse.  For older children who can tolerate a blood test without local anaesthetic please speak to reception who may be able to book an appointment with a Practice Nurse.
  • For fasting Blood Tests eat nothing, and drink only water for 12 hours before your appointment. Continue to take your medication as normal.

Hove Polyclinic walk-in clinic - for over 16's only (must be ordered by Charter Medical Centre)

  • For blood tests ordered by a Doctor or nurse at Charter Medical Centre, patients over 16's may also go to the walk-in Community Phlebotomy Service at Hove Polyclinic  (Telephone 01273 265588). You will need to take a copy of your Blood Test Referral Form, available from reception.  Please telephone the service for information before attending or click here:  Community Phlebotomy Service.  This service CANNOT do blood test which have been ordered by your hospital doctor or hospital nurse. 

Royal Sussex County Hospital - walk-in clinic - for over 16's only (if ordered by your NHS Hospital doctor or Hospital nurse)

  • For blood tests ordered by an NHS hospital, over 16's can also visit the walk-in blood test service at Royal Sussex County Hospital. Please telephone 01273 696955 for further information before attending. 

Royal Sussex County Hospital - walk-in clinic - for under 16's who need blood taken from the hand with a local anaesthetic 

  • Young children who need blood taking from the back of the hand after application of a local anaesthetic cream will need to attend the Royal Alexandra Children's Hospital (please call 01273 696955 for advice about how to access this service) - you will need a copy of your Blood Test Referral Form, available from reception if the test was ordered by Charter Medical Centre

When you arrive - Touch Screen Booking-In 

When you arrive for your appointment you do not need to queue at reception - just check yourself in using the Touch Screen on the wall opposite the reception desk. Please follow the on-screen instructions carefully. The system may sometimes direct you to a receptionist to avoid an error or if you are late.


Cancellations

Please let us know in good time if you cannot attend your appointment.  

You can cancel via

  • Text reply to our appointment reminders
  • Auto-attendant (if you have set up an account)
  • Online
  • Reception

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