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Our Patient Participation Group AGM will be held at the surgery on:

Monday 16th April

6:30pm to 8:00pm

All welcome - see Patient Group section for more information

Patient Partner 24/7 Automated Telephone system.  

You can now book / check /change / and cancel appointments using just the buttons on your telephone - you do not need a PIN.   Telephone the surgery day or night and choose Option 1.  If you also follow our instructions to create a Patient Partner PIN you will be able to use the system to order repeat prescriptions.


Identity Documents

Electronic Prescriptions  - please sign up

Ask Reception, or your Pharmacist / Dispensing Appliance Contractor for a Nomination form 

Click here for more information: eps-patient-information-sheet

(Please note that Charter Medical Centre is not a Dispensing GP Practice - the pharmacy in our building is independent from our Practice)

What is a Regular (repeat) and Custom (non-repeat) prescription?

Your Doctor will decide which medicines and appliances to class as Regular (repeat) items. 

Regular (repeat) items will be listed in all these places: 

  • on the printed re-order form (counterfoil) attached to your paper prescription
  • on your SystmOnline online account 
  • on Patient Partner 24 hour Automated telephone system

If an item you have had before is NOT listed on your counterfoil / SystmOnline / Patient Partner then your Doctor has decided that it is a Custom (non repeat) item.  

Requests containing Custom items will take longer to process and may be refused. 

How do I order a Regular (repeat) Prescription?  5 choices

There are lots of ways to order Regular (repeat)  items.

  1. Tick the items you want on your counterfoil and put the form in the prescription request box in our entrance lobby (blank forms are available)
  2. Fax your request to us on 01273 220883
  3. Order online via the link at the top of this page. To use this facility you will need to have set up an online account - please bring these documents to reception to set up an online account: Documents to bring to reception
  4. Order using our 24 hour Automated telephone system.  To use this facility you will need to ask reception to create a PIN. please bring these documents to reception to set up an Automated Telephone PIN: Documents to bring to reception
  5. Ask a pharmacy to deliver your request to the surgery

Please note that reception are unable to take requests over the telephone except for housebound patients.

When you place your order you will also need to tell us which Option you want from the section below called 'What happens next to my paper or electronic prescription?'

Allow time for the surgery to issue your paper (or electronic) prescription

  • For Regular (repeat) items please allow 48 hours, excluding weekends and Bank Holidays, between the time that your request reaches our reception desk and the time that your paper prescription is ready to collect from our reception desk (or,  if you are using Electronic Prescribing, for the electronic prescription to reach your pharmacy).  
  • Requests containing non-regular Custom items will take longer to process
  • For example, if your request contains only Regular (repeat) items and reaches us before 16:00 on Monday we aim to have your paper prescription ready for you or your pharmacy to collect from our reception desk by 16:00 on Wednesday.  
  • Requests which  reach our reception desk after 16.00 hours will begin processing the next working day.

What happens next to my paper or electronic prescription?  Your choices

You have several choices which you must decide before you place your order

Option 1  NHS Electronic Prescription Service 


A convenient paperless method - we send your prescription electronically direct to your pharmacy. (Remember - you still need to allow time for them to process and dispense your prescription). 

Ask your Pharmacist* and /or Dispensing Appliance Contractor for an Electronic Prescription Nomination form  

Click here for more information: eps-patient-information-sheet


(Please note that Charter Medical Centre is not a Dispensing GP Practice;  the onsite pharmacy is run by Ackers and is independent from the surgery.  If you want your prescription to be sent to electronically direct to Ackers please fill out an Electronic Prescription Nomination form). 

Option 2   Ask a local Pharmacy* to collect your paper prescription 

You can choose any local pharmacy to collect your paper prescription from Surgery reception desk. Please note; if no pharmacy is specified your prescriptions will NOT be passed to any pharmacy for dispensing. If you sign a consent form at your pharmacy we will need to see this the first time that the pharmacy collects your prescription.

*Please note that Charter Pharmacy (run by Ackers) is independent from the surgery.  If you want your paper prescription to be collected and dispensed by Charter Pharmacy please fill out a consent form in the pharmacy.

Remember to allow significant additional time for your pharmacy to collect your paper prescription, and process and dispense your prescription.

Option 3 Collect yourself 

You can choose to collect your paper prescription yourself from Surgery reception desk but there may be a queue.

Option 4 Post - no longer available

We are no longer accepting Stamped Addressed Envelopes. This is because prescriptions can now be sent electronically to the pharmacy of your choice.

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