About Medication Reviews and Appointments for Medication.
Please ignore all instructions on Web Forms and Online forms which say you need to book a Medication Review; this advice is written by 3rd parties and is not correct but we are unable to remove it. We will contact you if you need a Medication Review.
Please also ignore instructions which say you cannot order non-repeat items; if necessary write the name and explain what it is for and when it was last issued. Our Clinical Pharmacist will contact you if more information is needed or if the item is refused.
Please do not use appointments to request or review medication unless asked to do so by a member of staff.
Before you order a non-repeat medication please note:
- We are no longer allowed to prescribe short term medication which can be bought from a Pharmacy without a prescription - read this Patient Information leaflet to see what you can buy without a prescription: over-the-counter-leaflet
- Help your NHS - before you ask for medication, Have you tried Self Care ?
You can use our Webform straight away - no account needed.
If you want the Webform to remember details for more than two people you can choose to Register an account - this takes a few seconds - you just need an email address to manage your password.
Once you are registered you can easily store requests for as many people as you like and see what you ordered and when.
Click the link above (SystmOnline) or use the the NHS App (from 11th March 2019).
If you do not already have an online account you can :
1. use the NHS App to verify your identity and set up an online account without attending surgery.
2. or visit surgery Reception and
You will need to set up an account. Bring Identity documents to reception and ask for an Auto-attendant PIN.
If you update your registered telephone number you will need to wait 24 hours before using the service.
Patients who do not have email or internet access can order prescriptions over the Telephone
Telephone 01273 770555 between 9:00 and 18:00 and choose Option 2 (reception), then Option 3 (prescriptions).
Help your surgery - we would like ALL patients to sign up for the NHS Electronic Prescription Service (EPS)
- Paper prescriptions are slow to process and hard to track.
- EPS is a faster more efficient paperless method - we send your prescription electronically direct to your nominated pharmacy.
- You only need to do this once.
- You do not need a computer to use EPS.
- You can change your nominated pharmacy at any time.
- You can opt-out of the EPS at any time.
- All local pharmacies use EPS (Please note that Charter Pharmacy is independent from the surgery. Your prescription will not be passed to Charter Pharmacy unless you nominate them).
- Please tell your Pharmacist and /or Dispensing Appliance Contractor that you will be using EPS.
- If your pharmacy says they have not received your prescription - please ask them to check is it waiting to be downloaded from the EPS system ?
- Allow time for your pharmacy to dispense your prescription; remember they may not have the items in stock and may have to order them.
Help the NHS - Buy common medicines from a pharmacy without a prescription
For short term conditions the local NHS has decided that Over the counter medicines will no longer be prescribed August 2018
We can no longer prescribe some common medicines which you buy at your local pharmacy /shop / supermarket without a prescription. This is quicker for you and frees up NHS resources for people with serious health problems. Some of these medicines cost just a few pence.
Examples of what can be purchased without a prescription are:
- Allergy medicines
- Simple pain killers like paracetamol and ibuprofen
- Sore throat, coughs, colds and flu medications
- Anti-diarrhoea medication
- Rehydration salts
- First aid kit including plasters and bandages
Click this link for more information: over-the-counter-leaflet
Warning: buying medicines online
Medication sold by unregistered online pharmacies could be out date, diluted or fake. For the UK Register of regulated Internet Pharmacies visit: Pharmacy regulation - UK Register of internet pharmacies
For more information visit the NHS advice page: NHS.UK - Internet-Drugs
What does Repeat and Accute prescription mean?
Your Doctor will decide which medicines and appliances to class as Repeat items.
Repeat items will be listed in all these places:
- on your online account
- on you Telephone Auto-Attendant account
- reception can print an up to date list for you
If an item you have had before is NOT listed then your Doctor has decided that it is an Accute item.
Requests containing Accute items may take longer to process and may be refused. If you have had a Accute item before, please try ordering it online or on the webform using the 'Custom' box - remember to write the reason why you need it. We will normally try to contact you if the item is refused.
Help your surgery - Order your Repeat prescriptions in good time.
- Re-Order your Repeat medicine in good time - within 2 weeks maximum, 7 days minimum of the 'Due Date'.
- We will issue prescriptions for Repeat medications within 48 hours (excluding weekends and bank holiday).
- For example, if your request contains only Regular (repeat) items and reaches us before 16:00 on Monday we aim to have your electronic prescription ready for your pharmacy to download by 16:00 on Wednesday.
- Requests which reach our reception desk after 16.00 hours will begin processing the next working day.
- Medication ordered too soon, or at the wrong dose, may take longer and may be refused.
- Requests which include Accute items might take longer and could be refused - we will normally try to contact you if the item is refused.
Our surgery has a Clinical Pharmacist who manages our prescription process.
About Clinical Pharmacists in the GP Team
We no longer accept Stamped Self-addressed envelopes (SAE's)
This is because prescriptions can now be sent electronically to the pharmacy of your choice.