General Data Protection Regulations (GDPR)
On 25th May 2018, the General Data Protection Regulations 2018 and the Data Processing Act 2018 come into force.
See Quick Links /Further Information/ GDPR on the menu on the right of your screen for further information.
For more information, see the Information Commissioner’s Office (ICO)'s website:"Your data matters"
National Data Opt Out. Also on 25th May the NHS Digital launches the National Data Opt Out.
For more information Visit: www.nhs.uk/your-nhs-data-matters
Patient Partner 24/7 Automated Telephone system.
Book appointments using just the buttons on your telephone - you do not need a PIN. Telephone the surgery day or night and choose Option 1. If you also follow our instructions to create a Patient Partner PIN you will be able to use the system to order repeat prescriptions and check /change / cancel existing appointments.
Electronic Prescriptions - please sign up
Ask Reception, or your Pharmacist / Dispensing Appliance Contractor for a Nomination form
Click here for more information: eps-patient-information-sheet
(Please note that Charter Medical Centre is not a Dispensing GP Practice - the pharmacy in our building is independent from our Practice)
You can use our Webform straight away - no password needed.
If you want the Webform to remember details for more than two people you can choose instant Registration. This takes a few seconds - you just need an email address to manage your password.
Once you are registered you can easily store requests for as many people as you like and see what you ordered and when.
To use this facility you need to collect Log-In details from reception. SystmOnline lets you do much more than just order prescriptions. Please read the patient information leaflets below and bring the listed documents to reception to create your SystmOnline account:
If you update your telephone number please wait 24 hours before using the service
To use this facility you need to collect your PIN number from reception. You will also be able to book, check, change and cancel appointments. Please bring the listed documents to reception to create your Patient Partner account:
If you update your registered telephone number you will need to wait 24 hours before using the service.
Paper prescriptions are slow to process and difficult to track. Please Use this form to Sign Up for the NHS EPS
Read this information first: NHS Choices UK - about EPS NHS EPS Patient Information Sheet
Find a pharmacy to nominate: NHS Choices - find a pharmacy
For short term conditions, Over the counter medicines will no longer be prescribed August 2018
The local CCG has decided that we can no longer prescribe some common medicines which you buy at your local pharmacy /shop / supermarket without a prescription. This is quicker for you and frees up NHS resources for people with serious health problems. Some of these medicines cost just a few pence.
Examples of what can be purchased without a prescription are:
Brighton and Hove CCG - prescribing/self-care advice
Medication sold by unregistered online pharmacies could be out date, diluted or fake. For the UK Register of regulated Internet Pharmacies visit: Pharmacy regulation - UK Register of internet pharmacies
For more information visit the NHS advice page: NHS.UK - Internet-Drugs
Your Doctor will decide which medicines and appliances to class as Regular (repeat) items.
Regular (repeat) items will be listed in all these places:
If an item you have had before is NOT listed then your Doctor has decided that it is a Custom (non repeat) item.
Requests containing Custom items will take longer to process and may be refused.
When you order your prescription you also need to decide how your prescription will get to your pharmacy to be dispensed.
(Please note that Charter Pharmacy is independent from the surgery. Your prescription will not be passed to Charter Pharmacy unless you nominate them).
Please help us to reduce the queue at reception. Nominate a pharmacy to collect your paper prescription for you. Most local pharmacies collect from us every day. Don't forget to tell your pharmacy too!
This is because prescriptions can now be sent electronically to the pharmacy of your choice.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
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