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Patient Partner 24/7 Automated Telephone system.  

You can now book / check /change / and cancel appointments using just the buttons on your telephone - you do not need a PIN.   Telephone the surgery day or night and choose Option 1.  If you also follow our instructions to create a Patient Partner PIN you will be able to use the system to order repeat prescriptions.

PP FAQ's

Identity Documents


Electronic Prescriptions  - please sign up

Ask Reception, or your Pharmacist / Dispensing Appliance Contractor for a Nomination form 

Click here for more information: eps-patient-information-sheet

(Please note that Charter Medical Centre is not a Dispensing GP Practice - the pharmacy in our building is independent from our Practice)



Test Results

test_vials2If you have had a test in surgery (for instance, a blood test, or swab) it is essential that you contact reception after 2 weeks to check that all your results are back and to ask what your doctor has said about them.   Results can sometimes go missing between surgery and lab so please never assume that no news means good news . 

If you are telephoning please try to call between 15:00 - 17:00.

Our reception staff are not qualified to comment on results therefore it is your responsibility to check them and make any necessary follow-up appointment with the doctor if asked to do so.

Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.

For full information about tests and what they mean please visit these websites written for patients: 

http://www.labtestsonline.org.uk

http://www.patient.co.uk/directory/investigations-scans-tests

 
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