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Welcome to Charter Medical Centre
email: BHCCG.G81034Charter@nhs.net
How we keep our patients and staff safe during Coronavirus (Covid-19)
We are open as usual and we do not want you to delay getting help. But please do not visit the surgery unless we ask you to attend. And please NEVER attend surgery if you have Covid-19 symptoms. We have lots of new ways to help you connect with your healthcare team without attending surgery including Telephone and Video consultations, and eConsult. We also have new 'live' Telephone Interpretering and video Sign Language services.
If we ask you to attend surgery don't worry - we have made lots of changes to keep you and our staff safe. Social distancing in our waiting rooms, staggered appointments, reception screens, PPE, and clean rooms are all in place. Click here to see videos of what to expect when you visit us.
If you are asked to visit the surgery, please follow the advice here staying-safe-outside-your-home including covering your nose and mouth if appropriate.
eConsult - a new way to get in touch
Try out our brand new eConsult form to get in touch with your Health Care Team.
No password needed. Your doctor, or a member of Charter Medical Centre's Health Care team will respond by the end of the next working day.
eConsult allows you to tell your story your way, explores your symptoms in depth with you and directs you to the most appropriate advice. The form is confidential.
Click on the image above or here and follow the instructions. You can also access eConsult from within the NHS App if you have set up an account.
NB: eConsult should not be used for urgent problems
New! get an upgrade from TPP SystmOnline to the new TPP Airmid UK App for mobile devices
Get enhanced features like push notifications and video consultations, Just download the App and use your existing TPP SystmOnline password. Please note that we have chosen not to make some of the new features live.
Don't have a SystmOnline account? The NHS App lets you create an online account without visiting the surgery. You can use your NHS App as a master password to access Airmid UK.
Click HERE more information about Airmid UK, the NHS App and watch 'how to' video guides by Dr Dan Jenkinson.
Sign up on your Smartphone via the App store, or Google Play