Same Day appointments now open for booking at 7am when booking Online and on our 24 hour Telephone Automated Booking system
Q Buster is back! Version 2.
During opening hours, when you reach No. 4 in some Telephone queues, you will be offered Q Buster.
If you accept Q Buster, you will keep your place in the queue and a Call Handler will call you back when you reach No. 1 in the queue.
If your number is busy or there is no answer (but NOT if it reaches an answerphone), QB will try agin. Your next call to the surgery from the same number will be prioritised that day.
Q Buster clears all calls at 6pm.
The NHS App
Click these links for: Managing your healthcare online using the single NHS Log-in, and the NHS App*
the NHS App is different from the NHS Covid-19 App
PLEASE NOTE: All Online and Automated Booking appointments which say TELEPHONE are TELEPHONE ONLY.
If you feel you need a FACE TO FACE (in person) appointment with a Doctor or Nurse Practitioner you must BOOK VIA RECEPTION; this is because our clinicians are WORKING REMOTELY for some clinics - they are not in surgery.
eConsult allows you to tell your story your way, explores your symptoms in depth with you and directs you to the most appropriate advice. The form is confidential.
Note: this should not be used for urgent problems
eConsult is available to use Monday to Friday, 8am to 8pm
Click the e-Consult image above to start your consultation
Thank you for staying COVID alert
Please continue to STAY AWAY from our Reception Desk unless your appointment is Face to Face (in person).
If you have been asked to attend surgery for an appointment, click HERE for Videos of what to expect and how we will keep you safe
Save time - you might be able to get what you want without an appointment
How to book an appointment if you have an Online Account and How to set up an online account without visiting the surgery
If you have set up an online account with TPP SystmOnline or their Airmid App, click the link above to book an appointment online.
Your TPP SystmOnline password can be used for the new TPP Airmid UK mobile device App.
If you don't have an online account yet, you can verify your identity and create an online account without visiting the surgery using the NHS App: See the links and Videos at the top of this page.
Online Booking TIPS
All Online appointments which say TELEPHONE are TELEPHONE ONLY.
If you feel you need a FACE TO FACE (in person) appointment with a Doctor or Nurse Practitioner you must BOOK VIA RECEPTION; our clinicians are not in surgery for every clinc - they are working remotely for some of their clinics.
- Doctors, Advanced Nurse Practitioners (ANPs), and Nurse Practitioners (NPs) are available to book online but please check the advice section: WHO to book for WHAT type of problem
- It is helpful if you write a very brief description of the reason for your appointment but please note that this will be visible to surgery staff and you can write 'private' if you prefer.
- Please write your contact telephone number next to the appointment
- If you are booking on behalf of somebody you care for please ALSO write your name, your role, and your contact number.
- Remember Telephone appointments can sometimes run late
- Please do not book appointments for 'Medicals', forms, letters etc. Please telephone reception as you will need to pay in advance (we have a Card reader) & wait 1 week for this 'non-NHS' private work - some services have been suspended due to Coronavirus.
How to book an appointment using our 24 hour Telephone Auto-attendant
Telephone 01273 770555 and choose Option 1 when you hear the words 'Welcome' or 'Closed'
Follow the prompts using just the buttons on your phone - no need to speak to a receptionist - press the buttons slowly and firmly - it may take a few tries for the system to recognise you.
Book an appointment straight away - no account needed
Doctors and Advanced Nurse Practitioners (ANPs) can be booked on our Auto attendant but please check the advice below on WHO to see for WHAT type of problem.
Flu, Cervical Screens, Childhood immunisations , Blood Tests and NHS Health Checks can also be booked using this system.
If you update your registered telephone number on your medical record you will need to wait 24 hours before using the service.
Please do not book appointments for 'Medicals', forms, letters etc - telephone reception as you will need to pay cash in advance and wait 1 week for this 'non-NHS' private work.
NEW March 2020: When you book a Telephone Appointment the Auto attendant will ask you what number you want to be called back on. (Please note if you give a new number this will not be automatically updated to your medical record contact details).
New: you can now record a reason for your appointment which your clinician can listen to. After recording your message you must stay on the line to book and confirm an appointment.
IF YOU DO NOT CONFIRM AN APPOINTMENT YOUR RECORDED MESSAGE WILL BE DELETED.
Click on the link below for some general Auto Attendant TIPS
How to Book by speaking to Reception
Telephone 01273 770555, Monday to Friday 8:00 to 18:00
(DO NOT come to the reception desk)
Choose Option 2 for reception, followed by Option 2 for appointments
- Phone lines are answered Monday to Friday
- 8:00 to 18:00 (18:30 for urgent problems).
- It is helpful if you tell reception a short reason for your appointment but you can say it is private if you prefer
- Q BUSTER has been disabled as of summer 2021: when queuing to speak to reception you will no longer be given an option to hang up but keep your place in the queue.
- Reception can also book you an appointment in the Improving Access Service which runs at weekends and late nights - see more information below
Home Visits for patients unable to use private or public transport to attend surgery
To request a home visit from a doctor telephone 01273 770555, choose option 2 for reception, then option 1 for home visits.
If you need to see a doctor but are unable to attend the surgery, please telephone before 11:00 on the day that you want the visit if possible.
Home visits are only for people who are genuinely housebound. This means people who, for medical reasons, cannot use private or public transport to attend the surgery.
Home visits are made at the discretion of the clinician. A clinician may telephone you first to decide if a visit is necessary. You may be visited by an advanced nurse practitioner (ANP) instead of a doctor.
Who to book for what type of appointment
Nurse Practitioner (NP) or Advanced Nurse Practitioner (ANP)
Advanced Nurse Practitioners (ANP) and Nurse Practitioners (NPs) can diagnose, prescribe and refer and should be used like a Doctor
Except they cannot:
- Issue Sick Notes
- treat pregnancy related problems
- treat acute mental / emotion health problems
- Do Medication Reviews
in these cases please book an appointment with a Doctor instead.
NPs and ANPs are NOT part of our Nursing team and must NOT be used for any of the routine Nursing Team appointments listed in the Nursing Team section on this page
Please also note:
Nurse Practitioner Jenny Lamper can ONLY be booked for Women's health problems such as Menopause and HRT, urinary and gynaecological problems. Jenny's appointments are not bookable online or on Auto Attendant.
Routine and Same Day Appointments
- Routine appointments can be booked up to 6 weeks in advance and are usually available within a few days (excluding weekends and bank holidays)
- Same Day appointments open for booking from midnight
- Please only book Same Day appointments for problems which you think might be too serious to wait for a routine appointment in a day or two. We advise you to book Same Day appointments before 11am
- If Same Day appointments are full you may be offered an appointment with a Doctor in a Sit and Wait clinic. Patients in the Sit and Wait clinic will be seen in the order of clinical need so there may be a very long wait.
New! a range of other health professionals are now available to book
Our team now includes a wider range of health professionals who may be suitable for you to consult. See our Staff Page for more details.
The list includes:
- First Contact - Advanced Musculo-skeletal Physiotherapist
- Physician's Associate
- First Contact - Mental Health Practitioner,
- Social Prescriber
- Clinical Pharmacist
Bookable by telephoning Reception
Continuity of Care
If you are making an appointment try to see the same doctor each time, particularly if it involves an ongoing or chronic condition, as they will know your case better. This is also important if a doctor orders tests for you. It is sometimes difficult to get up to speed with all of your past problems and latest results if the doctor hasn't met you and you will have a better outcome by seeing the same clinician where possible, even if that means waiting a few days.
Registered Practice Nurses, Health Care Assistants, Phlebotomist
When to book a member of our general Nursing Team (NOT Advanced Nurse Practitioners or Nurse Practitioners*)
Due to Coronavirus some routine Nurse appointments are no longer available or will be delayed or are Telephone only.
- Our Nursing Team includes Practice Nurses, Healthcare Assistants and a Phlebotomist (for blood tests).
- The followingg Nursing Team appointments can be booked Online or via our Auto Attendant when you receive an invitation: Childhood Immunisations, Cervical Screens, 5 year NHS Health Checks for over 40's, Blood Tests, Flu jabs.
- For most Nursing Team appointments it is essential to speak to reception staff. This is because different nurse appointments have different requirements for staff qualifications and length of appointment, and have specific patient instructions.
- Nursing Team appointments are usually available to book up to 6 weeks in advance and are available from early to late.
- You may also book a telephone appointment with a Practice Nurse, or you may leave a message for a Practice Nurse and ask that they call you back.
Click below for a List of appointments that should be booked with our Nursing Team
NEW May 2021: The NHS Healthcheck for over 40s can now be booked online and on our Autoattendant when you recieve a text invitation
Annual Reviews of Long Term Conditions with our Nursing Team or Clinical Pharmacist.
PLEASE NOTE: from August 2020 due to Covid-19 coronavirus most reviews will be byTelephone appointment. We will ask you to attend only if necessary. Some annual reviews may be postponed.
Telephone our Annual Review line: 01273 224865
- If you have one or more long-term conditions you will be invited to book a single annual review with a Practice Nurse or our Clinical Pharmacist near your birthday.
- For some kinds of Annual Review you will be asked to make an appointment with a Health Care Assistant or Phlebotomist before attending an appointment with a Practice Nurse or Clinical Pharmacist.
- Please book your review by calling our dedicated review line 01273 224865 which is open 8:30 and 5:30 Monday to Friday.
- Annual Reviews cannot be booked Online or via our Automated Telephone system. This is because different reviews have different requirements for staff qualifications and length of appointment, and have different pre-appointment instructions.
Due to Covid, most appointments are still Telephone.
If you feel you need a FACE TO FACE (in person) appointment with a Doctor or Nurse Practitioner you must SPEAK TO RECEPTION; this is because our clinicians are WORKING REMOTELY for some clinics - they may not be in surgery.
When booking a Telephone Appointment (which says Telephone)
- Please write your contact telephone number next to the appointment if booking online, and a brief reason for the booking.
- If you are booking on behalf of somebody you care for please ALSO write your name, your role, and your contact number.
- Remember that telephone appointments may sometimes run late, just like face to face appointments.
- Please only book single appointments– if you think you need longer please book via reception.
- Please note that, if Same Day appointments are full and you are booked into the 'Sit and Wait' clinic with our Duty Doctor, your Telephone Appointment may not be listed Online or on Auto-attendant. Duty Doctor Patients may be consulted in the order of clinical need so there may be a very long wait.
Blood Test Appointments
Blood tests must be ordered by an NHS Clinician.
Bookable Online and on Auto-Attendant.
Tests at Charter Medical Centre: Must be ordered by Charter Medical Centre clinician - Adults and Older children
- Blood tests at Charter Medical Centre for Adults at Charter Medical Centre can be booked via our Auto-Attendant, Online or via Reception. Blood tests must be requested by an NHS Doctor or Nurse. For older children who can tolerate a blood test without local anaesthetic please speak to reception who may be able to book an appointment with a Practice Nurse.
- For fasting Blood Tests eat nothing, and drink only water for 12 hours before your appointment. Continue to take your medication as normal.
Tests at Hove Polyclinic must be ordered by a Charter Medical Centre clinician.
- For blood tests ordered by a Doctor or nurse at Charter Medical Centre, patients over 16's may book an appointment at the SCFT Community Phlebotomy Service at Hove Polyclinic
- Hove Polyclinic - Monday to Friday, 8.30am to 3.30pm – maximum 50 appointments per day
Appointments have to be booked in advance via the single point of access on 01273 265580 or via email:
These clinics will remain appointment based going forward. Waiting times are currently 2-3 weeks for an appointment,
You will need to take a copy of your Blood Test Referral Form, available from reception. Please telephone the service for information before attending or click here: Community Phlebotomy Service. This service CANNOT do blood test which have been ordered by your hospital doctor or hospital nurse.
Tests at Royal Sussex County Hospital - must be ordered by an NHS Hospital clinician - for over 16's only
- For blood tests ordered by an NHS hospital, over 16's can also visit the blood test service at Royal Sussex County Hospital. Please telephone 01273 696955 for further information before attending.
Royal Sussex County Hospital - walk-in clinic - for under 16's who need blood taken from the hand with a local anaesthetic
- Young children who need blood taking from the back of the hand after application of a local anaesthetic cream will need to attend the Royal Alexandra Children's Hospital (please call 01273 696955 for advice about how to access this service) - you will need a copy of your Blood Test Referral Form, available from reception if the test was ordered by Charter Medical Centre.
Due to COVID there are WAITING LISTS FOR SOME SERVICES
There are Waiting Lists for some of our services:
- Long Acting Reversible Contraceptive: Injection, IUD, Implant
- Pneumococcal vaccine
- Ring Pessary
There are very long waits to see a Practice Nurse - alternative local services may be listed on the Self Referral section of our website.
Private Medical Examinations
Suspended due to Covid-19 Coronavirus emergency.
Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc. will require longer than a routine appointment.
These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable page here before arranging any such examination. Please inform the receptionist when arranging such appointments.
Appointments with Trainees
Appointment with GP Registrars
Charter Medical Centre is a training practice for GP registrars.
A GP registrar is an experienced doctor who has decided to pursue a career in general practice.
The registrar is usually based in the practice for one year and is fully supervised by one of the doctors who has been trained to teach. You will be informed when booking your appointment if you are seeing the registrar. You may choose to see a GP rather than a registrar and this will not affect your consultation in any way.
The practice needs to be inspected for this purpose and this involves inspection of the medical records. Only doctors approved for this purpose will do this and they will respect completely the confidentiality of the information.
If you do not wish your notes to be subjected to a confidential review, please let us know in writing, addressing your letter to the practice manager.
Periodically during their training, GP registrars are required to video tape their consultations. This allows for analysis of their consultation skills. These videos are completely confidential and are viewed only by experienced trainers. You will be informed prior to seeing the registrar if a surgery is being recorded and you will be asked for your full consent to the recording prior to seeing the doctor. If you do not wish to be filmed, the camera will be switched off. This will in no way affect your consultation.
Click here to visit the Brighton VTS website.
Other trainee Clinicians & Students
Trainee Advanced Nurse Practitioners / Physician's Assistants /Paramedics
We are a training practice for Advanced Nurse Practitioners / Physicians Assistants /Paramedics . You may be offered an appointment with a trainee.
You will be informed when booking your appointment that you are seeing a trainee, and you may choose to see a different clinician if you prefer.
Trainees are supervised by Doctors and Advanced Nurse Practitioners.
Medical and Pharmacy Students
Medical and pharmacy students from Brighton University sometimes spend time visiting the practice.
As students, they observe consultations but do not treat patients.
You will be informed if a student is observing consultations and you may choose not to have one present when you see the doctor.
How we keep patients and staff safe from Coronavirus
We are open as usual and we do not want you to delay getting help. But we are not seeing most patients face to face. Your doctor or nurse will contact you first to see whether the problem can be dealt with by a phone call, or video. Please do not visit the surgery for any reason unless we ask you to attend. And please never attend surgery if you have Covid-19 symptoms. Click here for more information
Evening and Weekend appointments with the Improving Access Service at Charter Surgery or Trinity Surgery
TELEPHONE APPOINTMENTS ONLY DUE TO CORONAVIRUS
This NHS service offers evening and weekend appointments with Doctors and other health professionals. With your permission, the IAS clinician is able to remotely view and edit the electronic medical record held by your own GP Surgery.
The IAS clinic is located at Charter Medical Centre or Trinity Medical Centre (near George Street) on a 3 month rotation.
You may be able to see your own Doctor if they are working for the EHS service.
To book an IAS Appointment at either Charter or Trinity, telephone Charter Medical Centre Reception 01273 770555 Monday to Friday 8am to 6pm.
To request an IAS same day appointments at the weekend, telephone 111 for the NHS 111 Service.
Patients must give consent for their notes to be both read, and added to.
IAS Appointment Times at Charter or Trinity Surgery
18:30 - 20:30
18:30 - 20:30
18:30 - 20:30
18:30 - 20:30
18:30 - 20:30
08:00 - 14:00
Sunday (1 per month)
09:00 - 13:00
IAS Cancellation line: 07540 745728
IAS email: ehsBrighton@nhs.net
Touch Screen check-in
For Face to Face (in person) appointments - please our touch screen Check-in Screen on arrival
No need to queue for reception
Cancellations & Reminders
Cancel an Appointment
Please let us know in good time if you cannot attend your appointment.
You can cancel via:
- Text reply to our appointment reminders
- 24 hour automated telephone system
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.