June 2023 - Prescription requests changes

Due to demand and safety our Receptionists can no longer accept repeat prescription requests over the Telephone or at the Front Desk. 

Please see our  Prescriptions Page   for other ways to order your prescriptions if you have internet access, email, or a PIN for our 24 hour automated telephone system.  

You may be offered help at the front desk to gain confidence using a new system. 

Please do not book appointments for repeat prescriptions or Medication reviews as this wastes appointments.


Age UK Brighton and Hove

Lets get digital

Our free service service supports everyone 50+ wanting more confidence getting online and using digital technology

Free tablet loan scheme

0800 019 1310

Click HERE for more information

Age UK Brighton and Hove

Bereavement service

Our bereavement service aims to offer free practical advice and emotional support to those who have lost a loved one.

0800 019 1310

Click HERE for more information

Age UK

Brighton Timetable for activities, groups, meetings

0800 019 1310 for enquiries and to book

Click HERE for more information

We are very sad to announce that Dr Karina Turner will retire on 30th November 2022

A message from Dr Karina Turner

Many of you will have been aware that I have been on sick leave since December 2021. My treatment appears to have been successful and I am so grateful for the outstanding medical care I have received. I have however decided to hang up my stethoscope and concentrate on keeping fit and healthy. I have therefore decided to retire from Charter and also from medicine. I am so grateful to all my wonderful colleagues who have covered me whilst I have been away. I will miss working with the whole team, some of whom have been my colleagues since I started in 1997. 

We are pleased to confirm Dr Annie Bienias will be taking over my patient list with effect from the beginning of September 2022.

Help with the single NHS Log-in

The single NHS Log-In lets you set up a Single User Name and Password to access multiple different Apps and Websites on multiple devices, including the NHS App.  

  • Many different websites and apps now have an NHS Log-in button
  • You can set up an NHS Log-in with low, medium or high level proof of who you are
  • Different websites or apps need different levels of proof – depending on  the type of information you want to access.

The NHS App needs high level proof of your identity; There are 4 different ways to proof your identity.



  1. you already have online access to your GP medical record (SystmOnline / Airmid)
  2.  AND you cannot use any of the other methods to register,
  3. OR your registration has failed. 


NHS App Help and Support:

Error codes which may be displayed if your Registration fails and what they mean:


For help with Photo ID, camera not working on web browser or smartphone

Simple and easy to understand guidance can be found here:

For Help with device setup:

 Fingerprint unlock, Touch ID or Face ID in the NHS App

 Google Pixel and Nexus Phones

 Samsung phones and tablets

 Other phones and tablets Patients can access support from this link:


For further patient support, please signpost patients to the following NHS App support links: