June 2023 - Prescription requests changes
Due to demand and safety our Receptionists can no longer accept repeat prescription requests over the Telephone or at the Front Desk.
Please see our Prescriptions Page for other ways to order your prescriptions if you have internet access, email, or a PIN for our 24 hour automated telephone system.
You may be offered help at the front desk to gain confidence using a new system.
Please do not book appointments for repeat prescriptions or Medication reviews as this wastes appointments.
We are very sad to announce that Dr Karina Turner will retire on 30th November 2022
A message from Dr Karina Turner
Many of you will have been aware that I have been on sick leave since December 2021. My treatment appears to have been successful and I am so grateful for the outstanding medical care I have received. I have however decided to hang up my stethoscope and concentrate on keeping fit and healthy. I have therefore decided to retire from Charter and also from medicine. I am so grateful to all my wonderful colleagues who have covered me whilst I have been away. I will miss working with the whole team, some of whom have been my colleagues since I started in 1997.
We are pleased to confirm Dr Annie Bienias will be taking over my patient list with effect from the beginning of September 2022.
Help with the single NHS Log-in
The single NHS Log-In lets you set up a Single User Name and Password to access multiple different Apps and Websites on multiple devices, including the NHS App.
- Many different websites and apps now have an NHS Log-in button
- You can set up an NHS Log-in with low, medium or high level proof of who you are
- Different websites or apps need different levels of proof – depending on the type of information you want to access.
The NHS App needs high level proof of your identity; There are 4 different ways to proof your identity.
Please ONLY CONTACT THE SURGERY AS A LAST RESORT IF
- you already have online access to your GP medical record (SystmOnline / Airmid)
- AND you cannot use any of the other methods to register,
- OR your registration has failed.
NHS App Help and Support:
Error codes which may be displayed if your Registration fails and what they mean: https://help.login.nhs.uk/mixedsupport/
For help with Photo ID, camera not working on web browser or smartphone
Simple and easy to understand guidance can be found here: https://help.login.nhs.uk/provewhoyouare/withid/
For Help with device setup:
Fingerprint unlock, Touch ID or Face ID in the NHS App
Google Pixel and Nexus Phones
Samsung phones and tablets
Other phones and tablets Patients can access support from this link:
For further patient support, please signpost patients to the following NHS App support links: