Configure Prescription Details

From June 2023 we can no longer take prescription requests over the Telephone or at the front desk. 

You can order repeat prescriptions in the following ways:

  • The NHS App on your Smart Phone, Tablet or Computer. Click the picture above.

  • Use our Contact Form on our Website;  CLICK HERE for our Contact Form  between 8am and 6pm, Monday to Friday.  

  • Use our 24 hour Automated Telephone system.  This service connects to your medical record so for privacy you need to ask reception for a 6 digit PIN before you can order Prescriptions. Then call our switchboard day or night, and Press 1 for the Automated system, then 3 for Prescriptions. 

  • Email the surgery:

  • If you genuinely cannot manage any of these methods please Telephone the switchboard 01273 770555  between 9:00 and 17:00;  choose Option 2 (Reception), then Option 2 (Reception general enqiries).   

About Medication Reviews and Appointments for Repeat Medication.

Please ignore all instructions on Online apps which say you need to book a Medication Review. 

This advice is written by 3rd parties and is not correct but we are unable to remove it.  Our Clinical Pharmacy team will contact you if they need to. 

Please also ignore instructions which say you cannot order non-repeat items;  write the name and explain what it is for and when it was last issued.  Our Clinical Pharmacist will contact you if more information is needed or if the item is refused. 

Please do not request items you can get without a prescription at a pharmacy or supermarket such as Paracetamol as these are no longer available on the NHS. 

Please DO NOT BOOK APPOINTMENTS to request or review repeat medication unless asked to do so by a member of staff.   This wastes  appointments.  

Help your surgery - Order your Repeat prescriptions in good time.  

  1. Re-Order your Repeat medicine in good time - within 2 weeks maximum, 7 days minimum of the 'Due Date'.
  2. We will issue prescriptions for Repeat medications within 48 hours (excluding weekends and bank holiday).
    • For example, if your request contains only Regular (repeat) items and reaches us before 16:00 on Monday we aim to have your electronic prescription ready for your pharmacy to download by 16:00 on Wednesday.  
    • Requests which  reach our reception desk after 16.00 hours will begin processing the next working day.
  3. Medication ordered too soon, or at the wrong dose, may take longer and may be refused; the Clinical Pharmacy Team may need to speak to you.
  4. Requests which include non-repeat Accute items might take longer and could be refused - the Clinical Pharmacy Team may need to speak to you.

Our surgery employs a Practice Clinical Pharmacist Team to manage our prescription process.  

(They are NOT the same as the on-site Pharmacy run by Ackers which is completely independent of the surgery). 

click here to read About Clinical Pharmacists in the GP Team

Click Our Staff to read about the members of our Clinical Pharmacy Team who may contact you. 

Click these Links to learn how to set up an NHS App online account now to order your prescriptions.

Click the Links below to learn how to set up an NHS App account without visiting or contacting the surgery. 

You can verify your identity online. 

You do not need a Smart Phone - you can use a Computer browser to access services

National Help-Line and Support is available 

You can also use the App to book appointments and lots of other things.


We will send an electronic prescription direct to your nominated Pharmacy

All prescriptions are processed electronically.


We will send an electronic prescription direct to your nominated pharmacy.  We will send you a text to confirm we have sent it to your pharmacy.  Your pharmacy wil download it and dispense your prescription in the normal way. 

Read more about EPS on the NHS website


  • If your pharmacy says they have not received your prescription - ask:  is it waiting to be downloaded from the Electronic Prescription system ? 

  • Allow time for your pharmacy to dispense your prescription; remember they may not have the items in stock and may have to order them.

Prescription Fees

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.65
  • 12-month prepayment certificate (PPC): £111.60
  • 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.

There is further information about prescription exemptions and fees on the NHS website

Help the NHS - Buy common medicines from a pharmacy without a prescription

For short term conditions the local NHS has decided that Over the counter medicines will no longer be prescribed August 2018

We can no longer prescribe some common medicines which you buy at your local pharmacy /shop / supermarket without a prescription.  This is quicker for you and frees up NHS resources for people with serious health problems.  Some of these medicines cost just a few pence. 

Examples of what can be purchased without a prescription are:

  • Allergy medicines
  • Simple pain killers like paracetamol and ibuprofen
  • Sore throat, coughs, colds and flu medications
  • Anti-diarrhoea medication
  • Rehydration salts
  • First aid kit including plasters and bandages
  • Thermometer

Click this link for more information:   over-the-counter-leaflet


Warning - buying medicines online

Medication sold by unregistered online pharmacies could be out date, diluted or fake.   For the UK Register of regulated Internet Pharmacies visit:  Pharmacy regulation - UK Register of internet pharmacies

For more information visit the NHS advice page: NHS.UK - Internet-Drugs

What does Repeat and Acute prescription mean?

Your Doctor will decide which medicines and appliances to class as Repeat items. 

Repeat items will be listed in all these places: 

  • on your online account 
  • on you Telephone Auto-Attendant account
  • reception can print an up to date list for you

If an item you have had before is NOT listed then your Doctor has decided that it is an Acute item.

Requests containing Acute items may take longer to process and may be refused.  If you have had a Acute item before, please try ordering it online or on the webform using the 'Custom' box - remember to write the reason why you need it.  We will normally try to contact you if the item is refused.