Configure Prescription Details

Please DO NOT come to surgery to request prescriptions.  We no longer have a presciptions box. 

To order prescriptions please:

  • Use an online App (links below) on your Smart Phone, Tablet or Computer.

  • If you do not have internet access please Telephone 01273 770555  between 9:00 and 17:00;  choose Option 2 (Reception), then Option 3 (Prescriptions Order line).  

About Medication Reviews and Appointments for Medication.

Please ignore all instructions on Online apps which say you need to book a Medication Review. 

This advice is written by 3rd parties and is not correct but we are unable to remove it.  We will contact you if you need a Medication Review.

Please also ignore instructions which say you cannot order non-repeat items;  write the name and explain what it is for and when it was last issued.  Our Clinical Pharmacist will contact you if more information is needed or if the item is refused.  Please only ask for items you cannot get 'over the counter' at a pharmacy without a prescription, and which you have had before. 

Please DO NOT BOOK APPOINTMENTS to request or review medication unless asked to do so by a member of staff.   This wastes  appointments.  

Set up an NHS App online account now, without visiting the surgery, to order your prescriptions.

We will send an electronic prescription direct to your nominated Pharmacy


All prescriptions will be processed electronically from 24th March 2020. 

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS website


  • If your pharmacy says they have not received your prescription - ask:  is it waiting to be downloaded from the EPS system ? 
  • Allow time for your pharmacy to dispense your prescription; remember they may not have the items in stock and may have to order them.

Help the NHS - Buy common medicines from a pharmacy without a prescription

For short term conditions the local NHS has decided that Over the counter medicines will no longer be prescribed August 2018

We can no longer prescribe some common medicines which you buy at your local pharmacy /shop / supermarket without a prescription.  This is quicker for you and frees up NHS resources for people with serious health problems.  Some of these medicines cost just a few pence. 

Examples of what can be purchased without a prescription are:

  • Allergy medicines
  • Simple pain killers like paracetamol and ibuprofen
  • Sore throat, coughs, colds and flu medications
  • Anti-diarrhoea medication
  • Rehydration salts
  • First aid kit including plasters and bandages
  • Thermometer

Click this link for more information:   over-the-counter-leaflet


Warning - buying medicines online

Medication sold by unregistered online pharmacies could be out date, diluted or fake.   For the UK Register of regulated Internet Pharmacies visit:  Pharmacy regulation - UK Register of internet pharmacies

For more information visit the NHS advice page: NHS.UK - Internet-Drugs

What does Repeat and Acute prescription mean?

Your Doctor will decide which medicines and appliances to class as Repeat items. 

Repeat items will be listed in all these places: 

  • on your online account 
  • on you Telephone Auto-Attendant account
  • reception can print an up to date list for you

If an item you have had before is NOT listed then your Doctor has decided that it is an Acute item.

Requests containing Acute items may take longer to process and may be refused.  If you have had a Acute item before, please try ordering it online or on the webform using the 'Custom' box - remember to write the reason why you need it.  We will normally try to contact you if the item is refused. 

Help your surgery - Order your Repeat prescriptions in good time.  

  1. Re-Order your Repeat medicine in good time - within 2 weeks maximum, 7 days minimum of the 'Due Date'.
  2. We will issue prescriptions for Repeat medications within 48 hours (excluding weekends and bank holiday).
    • For example, if your request contains only Regular (repeat) items and reaches us before 16:00 on Monday we aim to have your electronic prescription ready for your pharmacy to download by 16:00 on Wednesday.  
    • Requests which  reach our reception desk after 16.00 hours will begin processing the next working day.
  3. Medication ordered too soon, or at the wrong dose, may take longer and may be refused; the Clinical Pharmacy Team may need to speak to you.
  4. Requests which include Accute items might take longer and could be refused - the Clinical Pharmacy Team may need to speak to you.

Our surgery has a Clinical Pharmacist who manages our prescription process.

About Clinical Pharmacists in the GP Team


Prescription Fees

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.35
  • 12-month prepayment certificate (PPC): £108.10
  • 3-month PPC: £30.25

If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.

There is further information about prescription exemptions and fees on the NHS website