Referrals

Urgent referrals to rule out cancer

If your doctor or nurse want you to be seen urgently by a specialist 'to rule out the possibility of cancer'

  • you should be given a '2 Week Wait Form'  in your appointment which explains what happens next. 
  • we will make a '2 Week Wait' electronic referral direct the to the hospital within 1 working day. 
  • the hospital should contact you within a few days. 

If you do not hear from the hospital about an appointment within two weeks please speak to the Secretaries at Charter Medical Centre: 

Telephone our Direct Dial Referral Line 01273 224867.

Waiting for Other Referrals 2022

Please do not book an appointment at Charter to chase or enquire about waiting times for other referrals.

We know that Waiting Times for Referrals are distressingly long for many specialities. 

Please do not book an appointment to chase or enquire about your referral or because you are unhappy/concerned about the wait time. It is not suitable to waste a GP appointment for this type of reason – Once the referral is in the system there is little the doctor can do unless the clinical situation has changed.

Instead of booking an appointment for this reason, please could all patients who are chasing or enquiring about their referral visit the My Planned Care website. https://www.myplannedcare.nhs.uk/

 This website supports people waiting for a hospital appointment, operation or treatment, and give advice and support while they wait. This includes access to average waiting times at the hospital and other useful advice and local services.

Patients can check the website of their allocated hospital for any information you may need before contacting the hospital or GP practice. Carers, friends, relatives and NHS teams can also see this information and, if needed, help guide people through the detail. The site is easy-to-use and updated weekly with other advice and information on how to manage pain, keeping healthy, looking after your mental health, accessing financial help and other local support services. The site can also help people to prepare for their appointment or operation, including practical suggestions about how to manage symptoms and help prevent these from getting worse.

Routine Referrals

If your Clinician told you they were referring you for a Routine referral:

Our Secretaries will send a Text or Email or Letter to you within 7 working days.

It will tell you where you have been referred, which speciality, and a Telephone Number to contact their Referrals Booking Team.  

You may also give you a Unique Booking Reference Number (UBRN) to quote. 

 

Most referrals are sent for processing to the University Hospitals Sussex Outpatient Booking Hub.   They will contact you. 

Their Telephone Number is: 0300 303 8360

Please check with them if an appointment has been booked for you - but please note the Significant delays at the moment. 

 

If you asked your Clinician for a referred to a different hospital (such as Worthing),  you may need to ring that hospital direct and ask for their Referrals Booking Team. 

 

 

If the hospital say that they did not receive a referral for you please speak to the Secretaries at Charter Medical Centre: 

Telephone our Direct Dial Referral Line 01273 224867

 

 

NHS Services you can refer yourself to

Physiotherapy Self Referral Services (Provided by Sussex MSK Partnerhsip) 

Visit their Physiotherapy page for FAQs and Expert Advice about: Achilles Tendon pain, Ankle Sprain, Frozen Shoulder, Hip Osteoarthritis, Knee Osteoarthritis, Low Back Pain, Neck Pain, Plantar Fasiitis, Shoulder Impingement, Shoulder Pain, Tennis Elbow, Wrist Sprain

Physiotherapy Self Referral Form (you can also Telephone the MSK Service direct on 0300 303 8063 - Monday – Friday 9am till 7pm)

Hand and Wrist Self Referral Service(Provided by Sussex MSK Partnerhsip) 

Visit their Hand and Wrist Service page for FAQs and Expert Advice about your hand / wrist condition. 

Hand and Wrist Self Referral Form (you can also Telephone the MSK Service direct on 0300 303 8063 - Monday – Friday 9am till 7pm)

Beezeebodies

Click on the image opposite for other self referral services in Brighton and Hove.

NHS Referrals to services provided by HERE (Care Unbound Limited)

0300 303 0500

  • Brighton and Hove Memory Assessment Service
  • Brighton and Hove Wellbeing Service - a mental health talking therapies service for people of all ages (4yrs+) in Brighton and Hove.
  • Sussex MSK Partnership Central - help for people who are being treated for musculoskeletal (MSK) conditions – the conditions which affect your muscles, joints or bones.  Including: Pain Management, Rheumatology, Podiatry, Physiotherapy

If you have not heard from HERE within 10 working days please contact the HERE booking team;

Telephone: 0300 303 0500 

Email: info@hereweare.org.uk

If HERE say that they did not receive a referral for you please speak to the Secretaries at Charter Medical Centre: 

Telephone our Direct Dial Referral Line 01273 224867